Heamnath Somasundaram
Surrey,BC
Summary
Energetic and results-driven professional with a background in retail management, equipped with strong leadership skills, customer service excellence, and adept problem-solving abilities. Currently pursuing a Master of Business Administration degree in Canada to further enhance skills and knowledge in business management.
Overview
10
10
years of professional experience
Work History
Customer Service Relief Manager
Public Storage
British Columbia, Canada.
04.2024 - Current
- Effectively and politely communicated with customers, enhancing sales by utilizing the ready-to-serve framework by providing outstanding customer service.
- Completed daily bank deposits and maintained manual logs for petty cash, postage, and merchandise counts.
- Proactively contacted customers regarding payment dues, maintaining professionalism and courtesy.
- Managed file organization and ensured accurate record-keeping.
- Worked independently with minimal supervision, showing flexibility to work at multiple locations and performed cleaning duties as required.
MANAGER
Seematy textiles
01.2023 - 10.2023
- Mentored and trained staff to optimize sales performance.
- Collaborated with team members to enhance productivity and efficiency.
- Monitored employee performance, providing constructive feedback and incentives.
- Resolved customer complaints promptly and efficiently, ensuring high satisfaction levels.
- Implemented strategies to maintain customer satisfaction through feedback forms.
- Negotiated vendor contracts for improved terms and services.
- Effectively managed day-to-day business operations and cashier oversight.
ADMINISTRATOR
Seematy textiles
01.2014 - 12.2022
- Managed an ERP system, maintaining essential documents for ease of retrieval.
- Oversaw inventory management and coordinated employee schedules for optimal work-life balance.
- Communicated closely with management to address staff and store-related issues.
- Supervised employee performance and provided motivation during challenging times.
- Facilitated effective communication between internal staff and external stakeholders.
- Provided administrative support to management and managed the procurement process.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -
University Canada West
01.2026
BACHELOR OF SCIENCE (B.S.) IN BUSINESS MANAGEMENT -
Cardiff Metropolitan University
Colombo, Sri Lanka01.2021
HIGHER NATIONAL DIPLOMA IN BUSINESS MANAGEMENT -
ICBT Campus
Colombo, Sri Lanka01.2019
DIPLOMA IN MARKETING AND MANAGEMENT -
ICBT Campus
Colombo, Sri Lanka01.2016
Skills
- Strong customer service skills, with a friendly and outgoing personality
- Effective sales capabilities with an understanding of ready to SERVE
- Team-oriented person with a focus on collaboration
- Ability to thrive in a fast-paced environment
- Quick learner, capable of adapting to new tasks and responsibilities
- Excellent computer and technical literacy
- Attention to detail
- Physically able to lift heavy weights
Timeline
Customer Service Relief Manager
Public Storage
04.2024 - Current
MANAGER
Seematy textiles
01.2023 - 10.2023
ADMINISTRATOR
Seematy textiles
01.2014 - 12.2022
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -
University Canada West
BACHELOR OF SCIENCE (B.S.) IN BUSINESS MANAGEMENT -
Cardiff Metropolitan University
HIGHER NATIONAL DIPLOMA IN BUSINESS MANAGEMENT -
ICBT Campus
DIPLOMA IN MARKETING AND MANAGEMENT -
ICBT Campus