Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HEALY PATEL

Mississauga,ON

Summary

Customer service professional with a proven track record of delivering exceptional support and cultivating strong client relationships. Recognized for effective communication, adept problem-solving, and interpersonal skills that enhance customer satisfaction. Committed to contributing to organizational success through dedicated service and strategic relationship-building.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Site Supervisor

Darkcity Security
Etobicoke, Ontario
11.2021 - 05.2023
  • Conducted routine property inspections to identify and address maintenance issues promptly, ensuring optimal property condition.
  • Managed and coordinated with external vendors and contractors to deliver timely, high-quality maintenance services.
  • Responded effectively to emergencies, such as fire alarms, water leaks, and security breaches, implementing appropriate procedures to minimize disruption.
  • Fostered positive resident relations through effective communication, addressing concerns, and resolving issues promptly.
  • Enforced building rules and regulations, including parking, noise, and pet policies, to maintain a peaceful and secure living environment.
  • Maintained accurate records of maintenance activities, incident reports, and other relevant documentation for efficient operations.
  • Led and supervised maintenance teams, delegated tasks, and ensured adherence to quality standards and timelines.

Concierge

Elite Residential Concierge
Etobicoke, Ontario
02.2021 - 11.2021
  • Greeted and supported residents and guests, offering information as well as resolving inquiries to guarantee a smooth experience.
  • Monitored visitor access and issued passes to maintain a secure environment.
  • Efficiently handled incoming and outgoing mail and packages, ensuring timely delivery and accurate distribution to residents.
  • Managed resident concerns promptly and displayed excellent problem-solving skills.
  • Collaborated with maintenance and security personnel to address resident concerns, schedule repairs, and maintain a secure environment.
  • Maintained a clean, organized, and inviting lobby area, creating a positive first impression for residents and guests.
  • Facilitated event planning and coordination, promoting a cohesive sense of community.

Concierge

Condor Security Inc.
Toronto, Ontario
10.2019 - 02.2021
  • Monitored CCTV systems to detect threats, suspicious activities, and incidents.
  • Controlled access points while verifying visitor credentials.
  • Maintained professional interactions with all individuals while effectively addressing concerns.
  • Ensured comprehensive documentation of events including descriptions, timelines, and witness statements.
  • Ensured safety and security of occupants through continuous property inspections.
  • Participated regularly in training exercises to strengthen response skills.

Education

Certificate - Meta Front-End Developer

Coursera
Online
12-2024

Diploma - Biotechnology

Mohawk College of Applied Arts And Technology
Hamilton
04-2021

B.Tech - Biotechnology

Rai University
India
03-2017

Skills

  • Customer service
  • Technical skills
  • Organizational skills
  • Risk Assessment
  • Knowledge of Compliance Regulations
  • Benefits, expertise
  • Adaptability
  • Resilience
  • Teamwork
  • Professional Development

Certification

  • Meta Front-End Developer Professional Certificate - Sep-2024

Timeline

Site Supervisor

Darkcity Security
11.2021 - 05.2023

Concierge

Elite Residential Concierge
02.2021 - 11.2021

Concierge

Condor Security Inc.
10.2019 - 02.2021

Certificate - Meta Front-End Developer

Coursera

Diploma - Biotechnology

Mohawk College of Applied Arts And Technology

B.Tech - Biotechnology

Rai University

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