Dolley Gauthier

Quality and Environmental Assurance Manager

Integrated Protective Coatings, Inc.

Sherwood Park, Canada

05.2008 - 03.2025

Created comprehensive quality inspection test plans.
Managed all facets of Quality Assurance and addressed non-conformance.
Conducted training sessions on quality standards.
Managed and executed yearly management evaluation.
Collaborated with customers, managers, and technical staff to ensure adherence to quality standards.
Led subcontractors audit and coordinated external audits.
Generated detailed weekly, monthly and quarterly performance summaries.
Conducted thorough inspections at various stages of production.
Managed upkeep and recalibration of equipment.
Conduct monthly environmental and safety inspections.
Facilitated assessment and evaluation of customer feedback and complaints.
Managed and executed daily evaluations, aligning processes with quality benchmarks.
Created comprehensive logs for all performed assurance tasks.
Ensured accuracy and completeness of audit reports.
Conducted training sessions for staff on assurance best practices.
Evaluated the organization's systems for effectiveness in meeting assurance objectives.
Developed comprehensive management reports detailing key audit results.
Assisted in developing corrective action plans for identified deficiencies.
Monitored external audit engagements for quality assurance purposes.
Ensured that all assurance-related documentation is properly maintained according to corporate policies and procedures.
Evaluated emerging developments within the sector to refine assurance practices.
Worked alongside teams across divisions to enhance compliance with revised policies on assurance.
Conducted risk assessments to evaluate the potential impact on operations.
Identified areas of potential cost savings or revenue enhancement opportunities.
Participated in meetings with stakeholders regarding current issues affecting the organization's assurance efforts.
Drafted recommendations for process improvements based on audit results.
Managed assurance activities to ensure compliance with applicable laws and regulations.
Developed and implemented internal control systems, processes, policies and procedures.
Created oral and written presentations of findings for internal and external stakeholders.
Developed site quality metrics in accordance with FDA guidance.
Worked with management to schedule and conduct quarterly internal audits.
Managed review, tracking, GMP compliance and approval of change controls for production processes, facilities and equipment.
Completed quarterly audits and reports on compliance with federal and local rules and regulations.
Maintained KPIs related to laboratory accuracy and conformance with SOPs, regulations and guidelines.
Collaborated with divisional teams to maintain alignment on improvement findings and recommendations.
Implemented installation and use of master control to handle electronic documentation of market complaint, deviation, OOS, outliers and root cause investigation.
Cross-trained employees, enabling completion of priority tasks during personnel absences.
Conducted regular safety inspections of all work areas to ensure compliance with OSHA regulations.
Maintained records of all health and safety trainings conducted throughout the year.
Responded quickly to employee complaints related to unsafe working conditions.
Investigated potential hazards and risks associated with new projects or activities.
Advocated for safe working conditions by engaging with stakeholders across all departments within the organization.
Conducted risk assessments to identify potential health and safety issues in the workplace.
Developed, implemented and monitored safety policies and procedures for the company.
Assisted in developing emergency preparedness plans in case of a disaster or hazardous situation.
Analyzed data from previous audits and inspections to determine areas needing improvement.
Ensured compliance with applicable federal, state, and local laws regarding health and safety standards.
Trained new employees in proper safety procedures to minimize accidents with proper behaviours.
Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
Led teams of risk management and operational personnel in development of hazard analyzes and risk assessments.
Analyzed incident data to identify trends in injuries, illnesses and accidents.
Participated in cross-functional teams focused on continuous improvement initiatives.
Investigated customer complaints related to product quality issues.
Ensured all relevant regulatory requirements were met before releasing a finished product into the market.
Analyzed statistical data from production activities to determine trends in product defects or deviations from established standards.
Documented nonconforming material issues and recommended corrective actions as needed.
Maintained communication between departments regarding changes in product design or specifications that may affect quality requirements.
Coordinated internal audits at specified intervals according to established guidelines.
Collaborated with other departments during problem resolution activities related to product defects or discrepancies.
Generated monthly reports detailing key metrics related to the Quality Assurance program.
Audited materials, processes, and products to verify conformance with company specifications.
Created process documentation and maintained records of inspection results.
Performed detailed analysis of product data and generated reports for management review.
Verified accuracy of incoming orders against purchase orders prior to shipment.
Provided training sessions for personnel on proper quality assurance techniques and procedures.
Monitored supplier performance to ensure adherence to contractual agreements regarding quality control measures.
Reviewed customer feedback to identify areas of improvement in quality standards.
Conducted on-site inspections to ensure compliance with established quality standards.
Developed tracking systems to monitor product performance over time.
Researched best practices for improving overall product quality levels.
Orchestrated and led internal audits for compliance with practices and regulatory requirements.
Held quality control meetings to drive continual improvement of production.
Developed and led quality management systems, standards and compliance and enforced company and regulatory requirements.
Led the selection and implementation of quality management software to streamline processes and enhance traceability.
Coordinated with cross-functional teams to ensure product compliance with quality standards and customer requirements.
Spearheaded creation and implementation of work instructions and procedures.
Participated in new product development projects to ensure quality requirements were integrated from the outset.
Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
Monitored execution of testing activities, directing supervisors, inspectors, and floor workers according to testing specifications to gather accurate, useful data.
Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
Established quality KPIs and reported on performance to senior management, highlighting achievements and areas for improvement.
Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
Analyzed quality data and metrics to identify trends, drive improvements, and support decision-making processes.
Reviewed and approved product specifications, ensuring they met both external and internal quality standards.
Conducted training sessions for staff on quality principles, tools, and techniques to foster a quality-centric culture.
Fostered a team-oriented environment, encouraging collaboration and knowledge sharing among quality and production staff.
Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
Developed and maintained quality documentation, including quality manuals, procedures, and records.
Trained and developed employees in an effort to contribute to overall professional growth.
Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
Monitored changes in quality regulations and standards, updating company practices to maintain compliance.
Oversaw supplier quality performance, conducting audits and assessments to maintain a high-quality supply chain.
Managed internal audit program, identifying non-conformances and leading corrective action plans.
Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence.
Managed team of technicians and inspectors to ensure adherence to product requirements.
Led the development and implementation of quality management systems in accordance with ISO 9001 standards.
Negotiated quality agreements with suppliers and customers to clarify expectations and responsibilities.
Established product specifications and quality assurance practices.
Kept records of quality reports and statistical reviews.
Conducted periodic audits of document control systems to ensure compliance with established policies and procedures.
Performed regular reviews of existing documents to detect errors or inconsistencies.
Monitored changes in industry regulations impacting documentation requirements.
Reviewed and updated existing documents to ensure accuracy of information.
Evaluated customer feedback to determine areas for improvement in documentation methods.
Ensured that all documents were properly stored according to established guidelines.
Organized and maintained electronic databases containing critical information regarding product specifications, test results, and other technical details.
Ensured that all relevant safety regulations were adhered to during the testing process.
Evaluated supplier performance based on delivery times, product quality, and cost effectiveness.
Investigated customer complaints regarding product defects or discrepancies in order to initiate corrective actions as needed.
Performed regular quality assurance and control reviews of company processes to ensure compliance with applicable regulations.
Trained personnel on proper methods for performing inspections, calibrations, and tests according to established guidelines.
Audited suppliers' facilities periodically to verify they are meeting contractual agreements.
Developed and implemented procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of products and services.
Investigated customer complaints regarding product defects or inconsistencies.
Analyzed product specifications and customer requirements to determine appropriate quality control tests.
Assisted in the development of corrective action plans for process deviations or nonconformances.
Documented test results in accordance with standard protocols, ensuring traceability throughout the manufacturing process.
Collaborated with other departments such as Engineering and Operations in order to resolve any issues related to product quality.
Inspected raw materials before they enter production lines in order to guarantee conformity with specified criteria.
Maintained records of inspection results using computerized systems.
Participated in root cause analysis investigations when necessary in order to identify potential problems before they become widespread issues.
Reviewed engineering drawings and change orders for accuracy prior to their implementation into production operations.
Compiled detailed reports outlining findings from investigations into defective parts or processes.
Provided feedback on ways that existing processes can be improved upon by utilizing new technologies or techniques.
Monitored production activities to ensure that all products meet required quality standards.
Established procedures and quality standards.
Reviewed current standards and policies.
Troubleshot product issues and fixed problems.
Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
Led cross-functional teams in conducting detailed product audits, identifying quality issues and ensuring compliance with specifications.
Supervised and guided inspectors, technicians, and other staff.
Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
Utilized statistical process control (SPC) and other quality tools to monitor process capability and product consistency.
Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
Identified needed resources and aligned with project milestones, deliverables, and prioritization for viable production planning.
Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.
Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
Implemented corrective and preventive action (CAPA) systems, significantly reducing defect rates and improving product reliability.
Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
Negotiated with suppliers and vendors to improve product quality, reduce costs, and ensure timely delivery of materials.
Established and accomplished goals for improvements in profits, quality and delivery.
Collaborated with R&D teams to establish quality criteria for new products, ensuring design for quality and manufacturability.
Established quality metrics and benchmarks to measure performance and guide strategic decision-making.
Directed the preparation and execution of internal and external audits, achieving compliance with ISO standards and other regulatory bodies.
Developed and implemented comprehensive quality assurance policies and procedures to meet industry standards and regulatory requirements.
Managed supplier key performance indicators and checked materials for compliance with specifications.
Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards.
Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
Created, edited, and updated project manuals and technical documentation used by entire QA team.
Determined optimum points to sample products and created protocols to obtain reliable data.
Collected and analyzed production samples to evaluate quality.
Analyzed quality control test results and provided feedback and interpretation to production management or staff.
Led sustainability initiatives within the quality department, focusing on waste reduction and improving environmental impact.
Monitored product trends and suggested changes.
Completed various financial and quality audits for different departments.
Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
Fielded customer complaints and rectified service issues.
Developed sampling plans for incoming materials to ensure conformance with specified requirements.
Conducted internal audits of finished goods in order to identify areas needing improvement.
Provided technical guidance on interpretation of test data during product design stage.

Summary

Overview

Work History

Quality and Environmental Assurance Manager

Pollution Control Officer

Quality Control Inspector

Education

Bachelor of Science - Chemical Engineering

Skills

Professional Training Certifications

Websites

Summary Of Experience

Personal Information

Certification

Timeline

Quality and Environmental Assurance Manager

Pollution Control Officer

Quality Control Inspector

Bachelor of Science - Chemical Engineering

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