Heagen Webber
Langley,BC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Baseball Umpire
Langley Baseball /North Langley Baseball
09.2018 - Current
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Maintained safety of players and fans in different situations.
- Navigated difficult situations using effective communication and explanation of game rules.
- Handled ejections professionally when necessary, managing confrontations calmly while upholding player conduct expectations within the sport''s guidelines.
- Fielded questions from athletes and coaches regarding specific scenarios and calls.
Dishwasher
C-Lovers Fish & Chips
10.2022 - 07.2024
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Helped out in the front when assistance was needed. Prepping food, attending to customers, taking calls, etc.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
Paper Route Carrier
Langley Times
01.2017 - 04.2020
- Improved customer satisfaction by consistently delivering newspapers on time and in good condition.
- Managed time effectively by prioritizing tasks and maintaining an organized work schedule, ensuring the timely completion of all assigned responsibilities.
- Ensured accurate distribution of newspapers by verifying addresses and cross-referencing with subscriber lists.
- Maintained professional relationships with clients through courteous communication and prompt resolution of any issues that arose.
Education
Associate of Applied Science - Mechanical Engineering
Simon Fraser University
Surrey, BC06-2030
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Organization
- Heavy lifting
- Multiple Languages
- Friendly, positive attitude
- Stress tolerance
Accomplishments
- Honor roll student in High School.
- Multiple scholarships and rewards.
- Trained aspiring umpires.
Languages
English
Native or Bilingual
French
Native or Bilingual
Japanese
Native or Bilingual
Interests
- Helping others
- Sports
- Fitness
- Learning new things
- Enjoys baking and making food
Timeline
Dishwasher
C-Lovers Fish & Chips
10.2022 - 07.2024
Baseball Umpire
Langley Baseball /North Langley Baseball
09.2018 - Current
Paper Route Carrier
Langley Times
01.2017 - 04.2020
Associate of Applied Science - Mechanical Engineering
Simon Fraser University
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