Honey Rose Delos Santos
St. Paul
Summary
Motivated professional support worker with a strong background in delivering compassionate care and support to individuals with disabilities. Proficient in implementing personalized care plans and facilitating daily living activities to improve clients' quality of life. Skilled in effective communication and problem-solving, enabling efficient addressing of clients' needs.
Overview
6
6
years of professional experience
Work History
Community Disability Support Worker Team Leader
St. Paul Abilities Network
10.2023 - Current
- Employed adaptive strategies to cater to individual client needs, promoting personalized care.
- Used assistive communication devices to facilitate effective interaction between clients and caregivers.
- Conducted regular assessments to identify and address evolving client requirements and preferences.
- Applied conflict resolution techniques to manage and de-escalate challenging behaviors.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Kept accurate records for client files and handled related paperwork.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
Pharmacy Assistant
Cornerstone Coop Pharmacy
02.2021 - 10.2023
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Counted and labelled prescriptions with correct item and quantity
- Answered telephones and provided information about order status, store hours and pharmacy procedures
- Supported operations with filing, copying and faxing
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received incoming supplies and stocked them in the correct locations
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
- Ensured compliance with pharmacy regulations by adhering to strict medication storage and handling guidelines.
- Facilitated smooth communication between pharmacists and customers, addressing concerns and answering inquiries with professionalism.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacy staff with preparing medications and filling orders.
- Received incoming supplies and stocked in correct locations.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Assisted customers in selecting over-the-counter medications and health care products.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
Home Living Supports Team Leader
St Paul Abilities Network
09.2018 - 12.2020
- Manage and lead the behavioural support team to improve the quality of life for adults with varying disabilities
- Established open and professional relationships with team members to resolve various issues quickly
- Maximize long-term independence through various intervention strategies and support techniques
- Responsible for the day-to-day operational case management, assessment and delivery of specialist behavioural interventions for adults with disabilities and mental health challenges
- Liaise with other agencies and families in service planning and facilitating community inclusion
Education
Office Administration
ERP College of Calgary
Calgary, AB01-2025
Pharmacy Assistant Certificate -
East West College
10.2022
Bachelor of Science - Biology
University of The Philippines - Visayas Region
04.2003
Skills
- Advocacy
- Crisis Management
- Conflict Resolution
- Hospitality and Accommodation
- Workplace Safety
- Microsoft Office
- Communication skills- oral and written
- Documentation and reporting
- Client confidentiality
- Individual support plans
- Team leadership
- Personal growth support
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Community Disability Support Worker Team Leader
St. Paul Abilities Network
10.2023 - Current
Pharmacy Assistant
Cornerstone Coop Pharmacy
02.2021 - 10.2023
Home Living Supports Team Leader
St Paul Abilities Network
09.2018 - 12.2020
Pharmacy Assistant Certificate -
East West College
Bachelor of Science - Biology
University of The Philippines - Visayas Region
Office Administration
ERP College of Calgary
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