Hilal DONER
Tustin
Overview
16
16
years of professional experience
1
1
Certification
Work History
Student Store Employee
SCC Hawk's Bookstore
2022.07 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
- Demonstrated versatility by cross-training in multiple departments within the store; filling in wherever help was needed most during peak times or staff shortages.
- Boosted customer satisfaction by providing friendly, efficient service and maintaining a clean store environment.
- Provided input on product selection during staff meetings, contributing to the overall success of the store by ensuring a diverse and relevant inventory for customers.
IT Support Specialist
Marmara University IT Department
2013.01 - 2020.02
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Managed backup and recovery of data assets to safeguard system availability.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
Teacher Intern
Hezarfen Ahmet Çelebi Primary School
2012.09 - 2013.06
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Promoted a positive learning environment with clear expectations, consistent discipline, and effective classroom management techniques.
- Enhanced student understanding by implementing creative activities and interactive teaching methods.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Student Employee
Marmara University IT Department
2011.07 - 2012.07
- Built positive relationships with both faculty and peers, contributing to an inclusive campus culture.
- Served as a reliable resource for both students and staff by sharing knowledge and expertise in a variety of subject areas.
- Assisted office guests with finding correct personnel and rooms for appointments and inquiries.
- Worked efficiently to handle routine office needs and important tasks for special projects.
Technical Support Intern
BİOFarma İlaç Sanayi LTD. ŞTİ
2008.09 - 2009.06
- Reduced call resolution times by effectively troubleshooting and resolving technical problems.
- Enhanced customer satisfaction by providing timely and accurate technical support for their issues.
Education
Associate of Arts - Elementary Education
Santiago Canyon College
Orange, CABachelor's - Computer Education and Instructional Technologies
Marmara University
06.2013
Skills
- Classroom Management
- Parent-Teacher Communication
- Technology Integration
- Adult education
- Management
- Help Desk
- IT Support
- Technical Support
Certification
Teaching Certificate
Timeline
Student Store Employee
SCC Hawk's Bookstore
2022.07 - Current
IT Support Specialist
Marmara University IT Department
2013.01 - 2020.02
Teacher Intern
Hezarfen Ahmet Çelebi Primary School
2012.09 - 2013.06
Student Employee
Marmara University IT Department
2011.07 - 2012.07
Technical Support Intern
BİOFarma İlaç Sanayi LTD. ŞTİ
2008.09 - 2009.06
Associate of Arts - Elementary Education
Santiago Canyon College
Bachelor's - Computer Education and Instructional Technologies
Marmara University
Teaching Certificate