HBM Fareez Rahman
Toronto,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Results-driven management professional with comprehensive training in organizational operations and team leadership. Proven ability to implement process improvements and drive team success. Known for strong analytical skills and adaptability in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Jr. Service Consultant
Pfaff Audi Vaughan
10.2021 - 02.2022
- Contributed to business growth by confirming customer satisfaction with service and quality
- Greeted customers, delivery persons, and official representatives
- Displayed professional standards at the service reception desk to impress visitors
- Resolved customer complaints issue quickly and escalated critical problems immediately to the service manager
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Aided customers with loaner car arrangements, enhancing their overall experience during vehicle servicing periods.
Sales representative
Lions Dynasty Marketing
03.2021 - 09.2021
- Advised customers on promotions, sales procedures, and strategies for maximizing results from company products
- Documented conversations with customers to track requests, problems, and solutions
- Comfortably spoke to large groups of people regarding the product
- Answered questions and helped customers find items while offering samples
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Customer Retention and support specialist
T-Mobile at SNP DATA LLC
09.2020 - 02.2021
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Uphold strict quality control policies and procedures during customer interactions
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Administrative Assistant
Nirvana International
05.2019 - 03.2020
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail, and composing and typing correspondence
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Arts - Business And Society (Business Ethics & Corporate Social Responsibility, The Firm And Organization Stream)
York University
Toronto, Ontario08.2023
Skills
- Strong Analytical Skills
- Communication Skills
- Problem solving skills
- Research skills
- Project management
- Customer service
- Client relationship building
- Customer relations
- Public speaking
- Cash handling
- Complaint resolution
- Technical support
Timeline
Jr. Service Consultant
Pfaff Audi Vaughan
10.2021 - 02.2022
Sales representative
Lions Dynasty Marketing
03.2021 - 09.2021
Customer Retention and support specialist
T-Mobile at SNP DATA LLC
09.2020 - 02.2021
Administrative Assistant
Nirvana International
05.2019 - 03.2020
Bachelor of Arts - Business And Society (Business Ethics & Corporate Social Responsibility, The Firm And Organization Stream)
York University
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