Hazelynne Lalic
Chestermere,Canada
Summary
Office manager with extensive experience in employee scheduling and record management at AHS EMS Workforce Planning. Demonstrated success in enhancing team collaboration and streamlining operations. Proficient in Microsoft Office Suite and Google Workspace, with strong skills in data entry, record management, and customer service. Known for high productivity, effective communication, teamwork collaboration and exceptional organization in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Support IV - Scheduler
AHS EMS Workforce Planning South Sector
Calgary, Canada
08.2024 - Current
- Maintained accurate employee schedules and payroll records to ensure consistency and compliance.
- Assigned relief employees through scheduling software (Telestaff) to provide effective coverage across shifts.
- Delivered a high level of attention to detail while managing frequent interruptions and shifting priorities.
- Cooperated with team members to coordinate and deliver support across designated zones.
Administrative Assistant
Connect 2 Care/CAMPP with CUPS
Calgary, Canada
03.2023 - Current
- Maintained a secure, record-keeping system for highly sensitive patient information.
- Oversaw patient referral management and intake triage, ensuring efficient and timely coordination of care.
- Compiled and reported monthly budget data while tracking accounting details directly for senior management review.
- Delivered onboarding and training sessions for new staff members and supported clear internal communication across teams.
- Triaged client needs and facilitated collaboration between medical, outreach, and housing teams to provide comprehensive support.
- Performed a wide range of general office management duties, ensuring smooth daily operations.
- Maintained in-depth knowledge of CUPS programs to provide training, guidance, and support across multiple service areas.
Medical Office Assistant
Calgary Urban Project Society (CUPS)
Calgary, Canada
03.2021 - 03.2023
- Coordinated front-desk client flow, triaged requests, and scheduled appointments for multidisciplinary teams.
- Acted as key liaison between clients and providers (physicians, nurses, social workers).
- Performed administrative/clerical duties which include scheduling client appointments, operating a multi-line phone system, managing incoming and outgoing faxes to client charts, processing client chart record requests received from law offices and insurance companies.
- Served as preceptor and resource for newly-hired staff and actively participated in their integration into the clinic.
- Maintained orderliness and cleanliness of examination rooms including restocking supplies.
- Ensured timely flow of clients within the clinic by assisting physicians and nurses to provide optimal care to clients and families.
- Charted pertinent clinical information into patients' EMR, verified patient demographics and updated as required.
Education
Paralegal/Legal Assistant Diploma -
Reeves College
Calgary, AB01.2023
Health Unit Clerk Diploma -
Robertson College
Calgary, AB04.2013
Highschool Diploma -
Bishop McNally High School
Calgary, AB06.2011
Skills
- Google Workspace proficiency
- Microsoft Office Suite expertise
- Online signing tools experience
- Netcare knowledge
- Scheduling systems: Telestaff and E-People
- Interpersonal skills
- Verbal and written communication
- Employee scheduling
- Record keeping
- Team collaboration
- Budget tracking
- Calendar management
- Document management
- Medical terminology knowledge
- CHR, Accuro, and Telus Wolf familiarity
Certification
- HMIS Training
- MANDT Training
- AHS Trauma Informed Care
- Motivational Interviewing
- Cultivating Compassion
- Mental Health First Aid
- Brain Story Certificate
- First Aid/CPR Level C
- AB Class 5 Driver's License
Accomplishments
- Initiated a process manual for the clinic resulting in efficient training of new staff.
- Spearheaded the implementation of the group booking system for various workshops and classes.
- Received multiple excellent reviews from clients and colleagues.
- Co-developed a community outreach program.
Timeline
Administrative Support IV - Scheduler
AHS EMS Workforce Planning South Sector
08.2024 - Current
Administrative Assistant
Connect 2 Care/CAMPP with CUPS
03.2023 - Current
Medical Office Assistant
Calgary Urban Project Society (CUPS)
03.2021 - 03.2023
Paralegal/Legal Assistant Diploma -
Reeves College
Health Unit Clerk Diploma -
Robertson College
Highschool Diploma -
Bishop McNally High School