Summary
Overview
Work History
Education
Skills
References
Training Certificates
Languages
Timeline
Generic
HAZELLE ANNz YALUNG

HAZELLE ANNz YALUNG

Saint-Joseph-du-Lac,Quebec

Summary

Dynamic and results-driven professional with extensive experience in restaurant management (McDonald’s & Jollibee), excelling in customer service and training. Proven track record in enhancing operational efficiency and compliance with food safety standards. Adept at effective communication and shift leadership, fostering a positive work environment while driving team performance and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Shift Supervisor

McDonald’s
Saint-Eustache, Canada
08.2023 - Current
  • Collaborated with management to establish procedures enhancing operational efficiency.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Assisted upper management in daily operations to achieve service and quality standards.
  • Scheduled shifts to optimize workforce coverage and boost productivity.
  • Trained new employees on company policies and customer service protocols.

Assistant Restaurant Manager III

TAN FOODY AND GOODY FOOD CORPORATION
Angeles City, Philippines
04.2022 - 07.2023
  • Ensured compliance with food safety and cleanliness programs for store operations.
  • Managed day-to-day effectiveness of dine-in, take-home, drive-thru, and catering services.
  • Attended to customer needs promptly to enhance satisfaction and retention.
  • Supported sales initiatives by fostering relationships with institutional accounts.
  • Oversaw workforce management, including hiring, orientation, and scheduling.

School Librarian

LIVING STONE INTERNATIONAL SCHOOL
Angeles City, Philippines
07.2020 - 09.2022
  • Assisted students in locating and selecting required books, periodicals, and technology resources.
  • Instructed students on library science principles and appropriate behaviors.
  • Oversaw selection, organization, and distribution of materials and equipment to enhance accessibility.

Program Ready Trainer I

CONCENTRIX CVG PHILIPPINES
Angeles City, Philippines
11.2020 - 03.2022
  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

Senior Crew/Administrative Assistant

TAN FOOD HAVEN CORPORATION I /CLEAN EDGE MANPOWER SOLUTION
Angeles City, Philippines
04.2016 - 03.2020
  • Company Overview: (JOLLIBEE JUMBO JENRA - Inside Mall Store Type)
  • Senior crew Supervising the activities of servers, cooks, hosts, and other crew members.
  • Educating crew members on proper food handling procedures and customer service..
  • Administrative Assistant Create and maintain a positive work environment for all cashiers.
  • Serve as the primary point of contact for customer service associates.
  • Operate registers and perform general checkout functions.
  • Generate reliable and accurate till reports from every register.
  • Resolve cash tills when closing, ensuring the money matches the report and is stored safely

Service Crew- Cashier

TAN FOOD HAVEN CORPORATION I
Angeles City, Philippines
04.2015 - 03.2016
  • Welcome customers and help determine their orders.
  • Process customer orders and record them in the restaurant database.
  • Relay customers’ orders to the kitchen staff.
  • Ensure all orders are delivered to the customers in a timely manner.
  • Accept cash and return the correct change.
  • Tally money in the cash drawer at the beginning and end of each work shift.
  • Place food orders in the appropriate bags and boxes.
  • Respond to customer inquiries, issue receipts, and record customer suggestions.
  • Clean and arrange eating, service, and kitchen spaces.
  • Help kitchen staff when needed.

Education

Bachelor of Science - Angeles City, Pampanga, Philippines

CITY COLLEGE OF ANGELES
Angeles City, Pampanga, Philippines
08.2020

Skills

  • Customer service
  • Effective communication
  • Time management
  • Schedule management
  • Training and mentoring
  • Shift leadership
  • Food safety compliance
  • Problem-solving

References

  • Mrs. Maricris C. Ramos, Family, mkramos3702@yahoo.com
  • Mr. Olivier Ferland, Mcdonald’s, Restaurant Manager, 514-647-2048

Training Certificates

Certificate of Completion, Jollibee Food Corp., 07/25/22

Languages

English
Professional
French
Limited

Timeline

Shift Supervisor

McDonald’s
08.2023 - Current

Assistant Restaurant Manager III

TAN FOODY AND GOODY FOOD CORPORATION
04.2022 - 07.2023

Program Ready Trainer I

CONCENTRIX CVG PHILIPPINES
11.2020 - 03.2022

School Librarian

LIVING STONE INTERNATIONAL SCHOOL
07.2020 - 09.2022

Senior Crew/Administrative Assistant

TAN FOOD HAVEN CORPORATION I /CLEAN EDGE MANPOWER SOLUTION
04.2016 - 03.2020

Service Crew- Cashier

TAN FOOD HAVEN CORPORATION I
04.2015 - 03.2016

Bachelor of Science - Angeles City, Pampanga, Philippines

CITY COLLEGE OF ANGELES

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HAZELLE ANNz YALUNG