HAZEL JOIE PINEDA
Whistler,Canada
Summary
Excellent customer service acumen and professionalism in hospitality. Talented and forward-thinking with focus on meeting guests needs. Consistently willing and eager to meet and exceed expectations.
Overview
13
13
years of professional experience
Work History
Retail Supervisor
karnoor enterprise
Whistler, BC
07.2024 - 06.2025
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Reviewed financial records such as invoices, purchase orders and payroll documents for accuracy.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
Manager
Three H General Merchandising
Pampanga, Philippines
06.2019 - 09.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Cashier/Server
Jollibee Foods
Pampanga, Philippines
06.2017 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Housekeeping
Sogo Hotel
Pampanga, Philippines
12.2014 - 05.2017
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
Waitress I
Star Cruises Genting World
Manila, Philippines
10.2013 - 11.2014
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier/Waitress
Maxs Restaurant
Manila, Philippines
08.2012 - 09.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
License Certificate - Caregiving
Technical Education Skills Development Authority
Apalit, Pampanga, Philippines02.2020
License Certificate - Health Care Services
Technical Education Skills Development Authority
Pampanga, Philippines02.2020
Associate of Science - Home Economics Major in Food Production
Bulacan State University
Malolos, Bulacan, Philippines04.2012
Skills
- Leadership Qualities
- Ability to work with team
- Ability to handle stress
- Good at Multi tasking
- Staff Management
- Time Management
- Customer Relationship Management
- Skills in Computer
- Coaching and Mentoring
Timeline
Retail Supervisor
karnoor enterprise
07.2024 - 06.2025
Manager
Three H General Merchandising
06.2019 - 09.2023
Cashier/Server
Jollibee Foods
06.2017 - 05.2019
Housekeeping
Sogo Hotel
12.2014 - 05.2017
Waitress I
Star Cruises Genting World
10.2013 - 11.2014
Cashier/Waitress
Maxs Restaurant
08.2012 - 09.2013
License Certificate - Caregiving
Technical Education Skills Development Authority
License Certificate - Health Care Services
Technical Education Skills Development Authority
Associate of Science - Home Economics Major in Food Production
Bulacan State University
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