Hazel Agustin Toruno

• Constructed and repaired brick, concrete block and stone structures for commercial.
• Demonstrated thorough knowledge of industry tools, techniques, equipment and materials.
• Performed basic masonry tasks such as tuckpointing, grinding and other required duties.

Calculated correct measurements for mortar, grout or rebars material, and cut substance in compliance with project specifications.

• Set blocks or bricks materials in correct positions after proper application of stress and strain principles.
• Determined masonry project materials' quantities.

• Scheduled job assignments for staff to monitor progress and performance.
• Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
• Provided feedback to workers on job performance and safety procedures.
• Evaluated incoming materials for quality and amounts ordered.
• Interacted with employees to demonstrate high standards and mitigate issues effectively.
• Verified completed projects met approved time, quality.
• Established clear priorities and production quality standards.
• Reviewed project details to specify correct materials and equipment for job sites.
• Conducted monthly meetings with employees to discuss safety issues, status and development.
• Documented construction and extraction workers' hours, wages and other pertinent information.

• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Relayed updates and information to passengers after confirming key details with pilot.
• Ensured safety and comfort of customers onboard aircraft.
• Answered passenger questions and provided solutions to issues arising during flights.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Monitored cabin during flights and responded to passenger inquiries or issues.
• Demonstrated knowledge of aircraft safety features and emergency equipment.

• Reviewed tickets, identification and passports to verify traveler identity.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
• Checked baggage at gate and loaded onto ramp.
• Directed passengers to correct airport terminal locations.
• Processed cash and credit card transactions securely and promptly for customer payments.
• Provided schedule, routing and fare information to assist customers with ticket purchases.
• Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
• Used computerized ticketing systems to process ticket orders accurately and securely.
• Supported customers with wheelchair access and special seating requirements to support continuous accessibility.