Hazel Zapata

* Hands-on in daily operations ensuring smooth workflow within the store.

* Supervising team members.

* Supporting store restocking process.

* Addressing customer concerns and providing exceptional service.

• Greet and engage with customers, providing a warm and friendly welcome
• Assist customers in selecting and purchasing jewelry, ensuring an exceptional shopping experience while building a strong customer relationship
• Achieve individual and team sales targets by using effective sales techniques and upselling
• Stay informed about current promotions, products, and trends
• Educate customers on product care and maintenance
• Assist with store operations, including opening and closing procedures, inventory management, and maintaining store cleanliness and organization
• Work effectively within the team to achieve sales goals and provide outstanding customer service
• Participate in team meetings and training sessions

• Company Overview: Philippines
• Directed customers to online resources to increase convenience of purchasing
• Answered customer queries on new products, services, and sales offers to increase sales
• Developed rapport with customers quickly to identify needs and provide solutions
• Monitored customer service team operations carefully and worked well with colleagues to meet team communication targets
• Applied company policy and procedure to increase customer satisfaction
• Kept strong knowledge of product range details to efficiently answer customer questions
• Philippines

• Company Overview: Philippines
• Led the resolution of daily, monthly, and quarterly variance reconciliations
• Conducted assignment of inventory items to store personnel
• Identified stocking requirements and requested replenishment of stocks
• Monitored aging and movement of inventory, ensuring sufficient stock levels
• Accounted for all issuance of inventory items, including product returns and defective devices
• Submitted daily sales reports to the store manager
• Processed pullout of non-moving items and defective devices to the warehouse
• Maintained cleanliness and organization of the stockroom
• Philippines

• Company Overview: Philippines
• Supervised, monitored, and evaluated the work of clerks and cashiers daily
• Coordinated and reviewed duties and responsibilities of each associate clerk and assigned reasonable workloads to provide efficient outcomes and achieve customer satisfaction
• Handled cash reconciliations, accounts receivable, monthly and periodic reporting, report production, and financial analysis
• Conduct training of newly hired clerks assigned to the branch
• Approved and prepared employee work schedules
• Identified discrepancies and communicated any accounting-related issues to management immediately
• Generated and maintained account-related reports, sales volume reports, and month-end reports to be submitted to management
• Identified and corrected cash register errors and took measures to ensure further errors would not occur
• Ensured the consistent delivery of Globe Telecom's brand of Superior Customer Experience through excellent product knowledge and delightful service
• Philippines