Summary
Overview
Work History
Education
Skills
Timeline
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Hazel Tolentino

Fresno

Summary

Results-driven professional with 4 years as a Leasing Consultant, seeking to leverage skills in a Receptionist or Administrative Assistant position. Expertise in customer service, schedule management, payment processing, and confidential documentation. Recognized for strong organizational abilities and a calm demeanor in high-traffic environments. Actively pursuing a medical degree, underscoring dedication to professionalism and office support.

Overview

11
11
years of professional experience

Work History

Leasing Consultant | 40hours

Reflections Apartments-AMC LLC
10.2024 - Current
  • Greeted and assisted prospective residents through in-person interactions, phone calls, and emails.
  • Conducted property tours, highlighting model units and community amenities.
  • Explained lease terms, rent prices, application requirements, and community policies to potential tenants.
  • Maintained up-to-date knowledge of lease availability, move-in specials, and pricing structures.
  • Followed up with prospective tenants to enhance conversion rates and finalize leases.
  • Processed rental applications, performing credit checks, background checks, and income verification.

Leasing Agent/Assistant Manager

Boulder Springs Apartments |40hours
05.2020 - 07.2022
  • Greeted prospective tenants, addressing inquiries and conducting property tours.
  • Maintained accurate records of tenant leases, payments, and occupancy status.
  • Collected security deposits from new tenants to secure lease agreements.
  • Managed resident receivables and followed up on delinquencies for timely resolution.
  • Performed administrative duties including filing paperwork and updating databases.
  • Prepared monthly financial reports to provide insights for management decision-making.

Customer Service Representative | 30hours

AT&T
01.2018 - 01.2020
  • Resolved customer complaints efficiently to enhance service quality.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Promoted high customer satisfaction through knowledgeable and friendly interactions.
  • Answered inbound calls, chats, and emails to ensure seamless customer service.
  • Cultivated strong customer relationships to drive repeat business.

Retail Sales Associate

Victoria’s Secret |25-30hours
01.2015 - 01.2018
  • Greeted customers upon entry and provided personalized assistance.
  • Performed cashier duties, including processing payments and issuing receipts.
  • Restocked shelves and updated signage to highlight special merchandise.
  • Collaborated with team members to achieve project goals and meet deadlines.

Education

High School Diploma -

Washington Union High School
Fresno, CA

Skills

  • Microsoft software proficiency
  • APPfolio expertise
  • Customer service excellence
  • Data entry accuracy
  • Telephone and email etiquette
  • Rapport building
  • Administrative support
  • Office management
  • Customer relationship management
  • Signature verification
  • Upselling techniques
  • Transaction processing

Timeline

Leasing Consultant | 40hours

Reflections Apartments-AMC LLC
10.2024 - Current

Leasing Agent/Assistant Manager

Boulder Springs Apartments |40hours
05.2020 - 07.2022

Customer Service Representative | 30hours

AT&T
01.2018 - 01.2020

Retail Sales Associate

Victoria’s Secret |25-30hours
01.2015 - 01.2018

High School Diploma -

Washington Union High School

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Hazel Tolentino