Hazel Ortilano
Edmonton,AB
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Office Administrator
Leading Edge Physiotherapy
Edmonton, Alberta
06.2024 - Current
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Youth Support Worker
Home Base
Yellowknife, NT
08.2022 - 05.2023
- Providing youth with mental health support and assisting youths seek for resources
- Cooking for about 20 youths while ensuring that the youth in the center are being safe when they are using the equipment and while interacting with each other
- Accompanying youths with indoor and outdoor activities and events such as Hear Me Out! (Music Event), Sober Saturday, dog sledding, skating, etc
Cargo Agent
Air Tindi
Yellowknife, NT
03.2022 - 08.2022
- Coordinating and communicating with the warehouse worker and the flight coordinator regarding freights and cargos
- Receiving Dangerous Goods freights and ensuring that the paperwork is filled out and signed before handing it off to the pilot as cargo
- Receiving palettes and freights, shipping them out to smaller communities within NWT such as Gameti, Wekweeti, Fort Smith, Fort Simpson, Hay River, and Whati
Officer
COVID Secretariat, PUBLIC HEALTH
Yellowknife, NT
01.2021 - 01.2022
- Input clients' information in the database for contact tracing during COVID 19
- Answered 60 phone calls on average per day and emails regarding queries on current Public Health Order and Travel Restrictions within the NWT
- Assisted clients with filling out Self Isolation Plan forms required for their travels outside of the territory and directing them to proper resources on COVID 19
Pre-School Teacher
Raven's Nest Daycare
Yellowknife, NT
01.2020 - 01.2021
- Taught children basic knowledge such as numbers, shapes, and colors
- Played with children outdoors on the playground equipment and planned activities such as arts and crafts with objects they could find outside while prioritizing children's safety
- Assisted 16 children with their daily routine and activities such as going potty, nap time, as well as snack and lunch times
Front Desk Agent
Chateau Nova Hotels
Yellowknife, NT
01.2018 - 01.2019
- Responded to emails regarding inquiries on their itineraries and accommodations
- Also, suggested tourist spots around town for their interest
- Negotiating with companies specifically tour companies with best available rates on hotel rooms of their choice
- Helped guests with booking their accommodations for their leisure travel or work-purpose trips
Pharmacy Technician
Shoppers Drugmart
Yellowknife, NT
01.2015 - 01.2019
- Helped patients with any issues with their prescriptions and working with the clinics and hospital for problem-solving
- Assisted with shipping out prescriptions to smaller communities within the NWT
- Processed and filled prescriptions that are either faxed from the clinics and the hospital or brought in by the patients themselves
Education
Certificate - Medical Office Assistant
NorQuest College
Edmonton, AB01.2024
Certificate - Personal Support Worker
Aurora College
Yellowknife, NT01.2023
Naloxone Training, First Aid, Mental Health First Aid
NVCI
01.2023
GED - High School
Ecole St. Patrick High School
Yellowknife, NT01.2017
Skills
- MS Word, PowerPoint, Windows
- Effective Written Communication
- Time Management
- Adaptable Learner
- Multi-Tasking
- Attention to Detail
- Composed Under Pressure
- Teamwork
- Flexible
- Effective Communication Skills
- Organized
- Administrative Support
- Database entry
- Document Scanning
- File Maintenance
Timeline
Office Administrator
Leading Edge Physiotherapy
06.2024 - Current
Youth Support Worker
Home Base
08.2022 - 05.2023
Cargo Agent
Air Tindi
03.2022 - 08.2022
Officer
COVID Secretariat, PUBLIC HEALTH
01.2021 - 01.2022
Pre-School Teacher
Raven's Nest Daycare
01.2020 - 01.2021
Front Desk Agent
Chateau Nova Hotels
01.2018 - 01.2019
Pharmacy Technician
Shoppers Drugmart
01.2015 - 01.2019
Certificate - Medical Office Assistant
NorQuest College
Certificate - Personal Support Worker
Aurora College
Naloxone Training, First Aid, Mental Health First Aid
NVCI
GED - High School
Ecole St. Patrick High School
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