Hazel Mwampokolo

Responsibilities

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Managed cash register, ensuring accurate transactions and safeguarding against losses.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.

Responsibilities

• Planned and lead engaging activities such as games, arts and crafts, sports, and outdoor adventures
• Supervised campers to maintain a safe and positive atmosphere
• Collaborated with staff to manage schedules, supplies, and special events
• Communicate effectively with campers, parents, and team members
• Enforced camp rules and handle minor disciplinary issues as needed
• Monitored and reported incidents or emergencies following camp protocols
• Managed staff schedules, assignments, and evaluations, improving overall performance and efficiency.
• Monitored camper progress through assessments, identifying areas needing improvement and adjusting programming accordingly.
• Maintained up-to-date records on campers'' attendance, medical information, and emergency contacts for easy access in case of emergencies.
• Collaborated with fellow coordinators to ensure smooth daily operations and maintain a safe environment for all participants.
• Improved staff training program by incorporating new methods such as team-building exercises and hands-on learning experiences.
• Created a positive atmosphere within the day camp environment through team-building exercises and fostering camaraderie among staff members.
• Handled conflict resolution between campers, staff, and parents in a respectful and timely manner.
• Enhanced camper experience by developing and implementing engaging activities and programs tailored to various age groups.
• Ensured camper safety by conducting regular inspections of facilities, equipment, and supplies for any necessary repairs or replacements.
• Worked with children of varying age, interest, skill, and developmental levels.
• Led groups of children safely through variety of camp activities.
• Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.

Responsibilities

• Greeted customers warmly and assist them in finding products that meet their needs
• Provided exceptional customer service by answering questions about products, promotions, and store policies
• Maintained the sales floor by restocking merchandise, organizing displays, and ensuring products are neatly presented
• Assisted customers in fitting rooms, offering product recommendations and ensuring a positive shopping experience
• Kept up-to-date with product knowledge to confidently inform and assist customers
• Supported inventory management by unpacking deliveries, tagging items, and replenishing shelves
• Assisted with store cleanliness, ensuring the sales area is tidy and presentable
• Collaborated with team members to achieve sales goals and support store operations
• Monitored the floor to prevent loss or damage of merchandise and report any issues to management
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.

Responsibilities

• Greeted customers with a friendly and welcoming attitude
• Took customer orders and serve ice cream, sundaes, milkshakes, and other treats accurately and efficiently
• Prepare toppings, cones, and specialty desserts according to menu standards
• Handle cash, card, and POS transactions with accuracy
• Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
• Maintained a clean and organized work area, including counters, equipment, and dining spaces
• Restocked supplies like cones, toppings, and ingredients throughout the shift
• Answered customer questions about flavors, ingredients, and promotions
• Provided excellent customer service to ensure a positive experience
• Followed health and safety guidelines for food handling and cleanliness
• Work collaboratively with team members during busy hours to keep operations smooth
• Prepared ice cream orders quickly while adhering to proper food safety guidelines.
• Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
• Maintained menu knowledge to provide recommendations and answers to customer questions.
• Kept tidy and organized area to comply with cleanliness standards.
• Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
• Observed health code regulations and internal policies for cleaning and sanitizing.
• Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.

Responsibilities

• Delivered excellent customer service and assisted with product selection
• Processed transactions and handled returns accurately
• Maintained a clean and organized sales floor
• Promoted products and achieved sales goals
• Greet customers warmly and assist with their needs
• Answered questions about products, services, and promotions
• Handled customer complaints and provide solutions to ensure satisfaction
• Sales Support
• Helped customers locate products and suggest items to meet their needs
• Upsell or cross-sell products to increase store sales
• Achieved or exceed individual and team sales targets
• Organized and restock shelves, displays, and promotional areas
• Ensured products are properly labeled and priced
• Assisted in creating visually appealing displays to attract customers
• Kept the sales floor, fitting rooms, and other areas clean and organized
• Followed health and safety protocols to ensure a safe shopping environment
• Stayed updated on product features, benefits, and availability
• Communicated promotions, discounts, or loyalty programs to customers
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.