Hazel London-Gordon
Lancaster
Summary
Dynamic professional with extensive experience at Department of Social Services, specializing in customer satisfaction and telephone etiquette. Achievements include significant reduction in data entry errors and improved team performance through targeted training initiatives. Proficient in cash handling, ensuring accuracy and professionalism in high-pressure environments.
Overview
50
50
years of professional experience
Work History
Supervisiing Clerk
Department of Social Services
06.2014 - Current
- Managed multiple priorities and tasks to ensure timely completion of assignments.
- Reduced errors in data entry by accurately inputting information into computer systems.
- Enhanced customer satisfaction through prompt responses to inquiries and provision of accurate information.
- Professionally handled incoming calls, directing callers appropriately or taking detailed messages when necessary.
PBX Operator
Beverly Hilton Hotel
03.1975 - 01.1985
- Assisted callers in emergencies and complaints while maintaining high professionalism.
- Trained and mentored new employees in PBX operations to enhance team performance.
- Facilitated communication between departments through prompt call transfers and accurate information.
- Responded to customer inquiries with patience, establishing a positive first impression.
Education
Probation
Antelope Valley College
Lancaster, CAMedical Assistant
Los Angeles City College
Los Angeles, CA06-1982
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling and management
- Relationship building
- Answering questions
- Excellent verbal communication skills
- Greeting customers
Timeline
Supervisiing Clerk
Department of Social Services
06.2014 - Current
PBX Operator
Beverly Hilton Hotel
03.1975 - 01.1985
Probation
Antelope Valley College
Medical Assistant
Los Angeles City College
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