Hazel Johnson
Mission Viejo
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and exemplary service skills. Strives to meet customer needs, problem solve, and promote a positive and proficient work environment.
Overview
1
1
Language
1
1
Certification
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Server Trainer / Golf Cart Attendant
Marbella Country Club
San Juan Capistrano
03.2023 - Current
- Provided exceptional customer service to enhance the members dining experiences.
- Accurately handled all food orders and communicated efficiently to kitchen staff.
- Addressed guest inquiries and complaints professionally, ensuring member satisfaction and maintaining service standards.
- Trained new team members on service procedures and protocols, enhancing team readiness and service quality.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Supervised daily operations of pool staff, ensuring proper scheduling and task delegation, sending out the schedule each week and assisting in the hiring process.
Manager
Hyper House Sweets
Mission Viejo
04.2022 - 09.2025
- Trained and mentored staff on techniques and quality standards.
- Developed and implemented efficient workflows for dessert preparation and packaging.
- Supervised daily operations of dessert production and inventory management.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Server
Avilas El Ranchito
Foothill Ranch
11.2024 - 05.2025
- Provided exceptional customer service to enhance guest dining experiences.
- Greeted guests and provided menus.
- Prepared and served food and beverages following restaurant standards.
- Managed reservations and to-go orders to streamline process for both customer and restaurant.
- Stocked service areas with supplies during slow periods.
Education
Bachelor of Arts - Theology
Vanguard University
Costa Mesa, CA 07.2026 - 07.2026
Associate of Arts - Anthropology
Saddleback College
Mission Viejo, CA 08.2025 - 06.2026
Skills
- Liquor, wine, and food service
- Customer service & hospitality
- Multitasking and organization
- Inventory management
- Training and development
- Team building
- Experienced leader
- Bilingual communication
Languages
Spanish
Full Professional
Affiliations
- Received the Seal of Biliteracy recognized by the state of California.
- Pilates, surfing, rock climbing, pickleball, co-ed softball, volleyball, and basketball.
- Volunteer at local church.
Certification
- Food Handler’s Certification
References
References available upon request.
Timeline
Bachelor of Arts - Theology
Vanguard University
07.2026 - 07.2026
Associate of Arts - Anthropology
Saddleback College
08.2025 - 06.2026
Server
Avilas El Ranchito
11.2024 - 05.2025
Server Trainer / Golf Cart Attendant
Marbella Country Club
03.2023 - Current
Manager
Hyper House Sweets
04.2022 - 09.2025