Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hazel Hernandez

Montréal

Summary

Detail-oriented and empathetic customer service specialist seeking an opportunity to support customers, enhance satisfaction, and grow within a dynamic company.

Overview

10
10
years of professional experience

Work History

Nail Technician

Ongles Hi-Tech Nails
12.2021 - Current
  • Delivered expert manicure and pedicure services with attention to detail and client preferences.
  • Developed and maintained strong relationships with clients to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.

Customer Service - Guest Specialist

Booking.com, TTEC
01.2021 - 10.2021
  • Managed inbound calls and live chat, assisting guests and property owners with reservation inquiries.
  • Efficiently resolved guest and property-related questions or issues with a compassionate and empathetic approach.

Customer Service - Physician Relationship Advocate

iSmartHealthCare
04.2016 - 11.2018
  • Conducted inbound and outbound follow-up calls for Partnership-Owned Retail Pharmacies to obtain medication approvals from physicians for patients with various symptoms.
  • Confirmed with doctors or medical staff whether a patient required an appointment for prescription approval.
  • Obtained verbal prescription authorizations and confirmed any patient allergies on file.

Customer Service

Atelka Inc
01.2016 - 04.2016
  • Resolved product or service issues by clarifying Fido/Rogers customer concerns and identifying the best solutions.
  • Assisted customers with account and service inquiries.

Sales Representative

IOS
09.2015 - 12.2015
  • Contacted Fido customers to activate new lines for their family members and friends
  • Maintained a thorough knowledge of all promotions on products and services

Education

Secondary 4 -

PACC Adult Education Centre
06-2016

Skills

  • 5 years of customer service and call center experience
  • Active listening and empathy
  • Strong problem-solving and communication skills
  • Quick learner with the ability to adapt to new challenges
  • Attention to detail and accurancy
  • Team-oriented

Languages

English

Timeline

Nail Technician

Ongles Hi-Tech Nails
12.2021 - Current

Customer Service - Guest Specialist

Booking.com, TTEC
01.2021 - 10.2021

Customer Service - Physician Relationship Advocate

iSmartHealthCare
04.2016 - 11.2018

Customer Service

Atelka Inc
01.2016 - 04.2016

Sales Representative

IOS
09.2015 - 12.2015

Secondary 4 -

PACC Adult Education Centre

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