Hazel Gudino
Los Angeles
Summary
Bilingual sales associate and mentor delivering exceptional customer service and fostering positive learning environments. Extensive experience in retail and education highlights adaptability, strategic planning for workshops, and collaboration with diverse teams to enhance service standards and foster customer engagement.
Overview
8
8
years of professional experience
Work History
Sales Associate/Cashier
Honey 2 A Bee
Los Angeles
06.2025 - Current
- Assisted customers in selecting products and providing personalized recommendations.
- Managed inventory levels and restocked shelves to maintain product availability.
- Developed product displays to enhance the shopping experience and promote sales.
- Collaborated with team members to ensure efficient store operations and customer service.
- Participated in store promotions and events to increase customer engagement.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
Supplemental Instruction Leader
EOP
Los Angeles
06.2022 - 09.2025
- Bi-weekly staff meetings
- Facilitate strategic workshops for classes of 12-16 students.
- Creates lesson plans using cooperative learning strategies.
- Maintain classroom cleanliness and organization.
- Provide students with academic guidance and mentoring.
- Responsible for grading and providing feedback on student submissions and inputting graded assignments into automated systems.
- Took daily logs of student attendance and activities.
- Developed presentation materials.
- Attend lecture class (EDFN 1090) to take additional notes.
- Facilitate study sessions for diverse groups of students in various subjects.
- Collaborated with faculty to align supplemental instruction with course objectives.
Customer Service Representative
Walgreens
Pico Rivera
07.2020 - 01.2024
- Handles all check, cash, debit, and credit transactions.
- Recommended to manager by a customer for Excellent customer service.
- Assists shoppers with inquiries, questions, comments, or concerns regarding orders and merchandise.
- Maintains store cleanliness and organization.
- Orders product shipments and records inventory.
- Completes secondary assignments such as photo booths and passport orders.
Student Worker
Hub Cities Consortium
Huntington Park
01.2018 - 04.2018
- Assisted instructors with classroom lesson plans and materials.
- Maintained classroom cleanliness and organization.
- Provided students with academic guidance and mentoring.
- Responsible for peer reviewing student submissions and inputting graded assignments into automated systems.
- Took daily logs of student attendance and activities.
- Developed presentation materials and led student workshops.
Sales Associate
Marshalls
Walnut Park
11.2018 - 01.2018
- Daily interaction with customers.
- Assisted shoppers with product inquiries and other needs.
- Maintained cleanliness and organization of store products.
- Fulfilled product shipments and maintained a fully stocked inventory.
- Responsible for opening and closing preparation tasks.
Education
Business and Management Administration Major -
California State University of Los Angeles
Los Angeles, CAHigh School Diploma -
Green Design Steam Academy
South Central, CASkills
- Bilingual - Spanish and English
- Adaptable
- Proficient learner
- Advanced interpersonal skills
- Excellent customer service skills
- Client focused customer service
- Communicative / Honest
- Tutoring
- Workshop facilitation
- Mentoring
- Communication
- Creative/ Strategic thinking
Timeline
Sales Associate/Cashier
Honey 2 A Bee
06.2025 - Current
Supplemental Instruction Leader
EOP
06.2022 - 09.2025
Customer Service Representative
Walgreens
07.2020 - 01.2024
Sales Associate
Marshalls
11.2018 - 01.2018
Student Worker
Hub Cities Consortium
01.2018 - 04.2018
Business and Management Administration Major -
California State University of Los Angeles
High School Diploma -
Green Design Steam Academy