Hazel Fuentes
Calgary,AB
Summary
Child & Youth, and Addiction Community Services Worker with over 10+ years of experience in Customer Service industry where I professionally and diplomatically resolved customer complaints and diffused tension to ensure customer retention.
Self-Sufficient, Articulate, with excellent verbal and written communication skills. Determined individual with a high level of
compassion and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist known for handling appointment scheduling, transporting clients. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Secretary/Board of Directors Member
Calgary Connect Lions Club Int
10.2023 - Current
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Established clear expectations for board member responsibilities, increasing effectiveness in decision-making processes.
Volunteer Coordinator
PFCA Fiesta Filipino
08.2018 - 09.2023
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Managed a database of over 200 volunteers, ensuring accurate record-keeping and easy access to information when needed.
- Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
Peer Support Worker
Self-employed
01.2021 - 06.2023
- Increased client engagement by actively listening and providing empathetic support during individual sessions.
- Enhanced group dynamics by facilitating peer support meetings, fostering a safe and supportive environment.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to clients'' needs.
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
- Developed strong rapport with clients by maintaining open communication channels and demonstrating genuine empathy.
Manager
Owned And Operated
01.2013 - 05.2023
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
Volunteer Campaign
Sherrisa Celis Political Campaign
10.2022 - 03.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Childcare Educator
Magic Marina's Day Home Early Childhood
12.2016 - 09.2019
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Managed behavior issues effectively using appropriate techniques such as redirection or time-out methods when necessary.
Education
Diploma - Addictions And Community Service
Reeves College
Calgary, AB01.2020
Diploma - Child And Youth
CDI College
Calgary, AB09.2018
Skills
- Office Administration
- Database Management
- File systems management
- Cross-Functional Communication
- Document Preparation and Minute Taking
- Confidentiality and Data Protection
- Report Preparation
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Certification
ASSIST Certification - CPR/ First Aid Level C - Trauma informed care - Brain story certification -
Non- Violent Crisis Intervention
Timeline
Secretary/Board of Directors Member
Calgary Connect Lions Club Int
10.2023 - Current
Volunteer Campaign
Sherrisa Celis Political Campaign
10.2022 - 03.2023
Peer Support Worker
Self-employed
01.2021 - 06.2023
Volunteer Coordinator
PFCA Fiesta Filipino
08.2018 - 09.2023
Childcare Educator
Magic Marina's Day Home Early Childhood
12.2016 - 09.2019
Manager
Owned And Operated
01.2013 - 05.2023
Diploma - Addictions And Community Service
Reeves College
Diploma - Child And Youth
CDI College
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