Hazel De Guzman
Grande Prairie,Canada
Summary
A diligent worker with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.
Overview
6
6
years of professional experience
Work History
Crew Member
Five Guys
02.2024 - 08.2024
- Five guys' standards were very strict and every crew member is inclined to follow rules & regulations while in operation.
- Collaborated with team members to optimize workflow during peak hours.
- Operated cooking equipment, including fryers and grills, adhering to safety protocols.
- Time management played an important role due to our 10 minute ticket time (the customers should only wait less than 10 minutes to get their order).
- Prepared food items according to established procedures and safety standards.
Team Member
Cooperative New Horizon
01.2025 - 11.2025
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Maintained store organization and cleanliness, ensuring a welcoming environment for shoppers.
- Operated point-of-sale system efficiently, handling transactions accurately and promptly.
- Collaborated with team members to restock inventory, improving product availability on the sales floor.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Food & Beverages Server
Delta Hotel
04.2022 - 01.2024
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to coordinate meal timing and presentation, ensuring seamless dining experiences for guests.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations at all times.
- Crafted and served cocktails, ensuring quality and presentation aligned with industry standards.
Crew Member
Tim Hortons
08.2019 - 03.2020
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer inquiries promptly, improving overall guest experience ratings.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
Education
High School -
Charles Spencer Public School
01.2023
Bachelor of Arts - Psychology
Northwestern Polytechnic University
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Self-discipline
- Safe food handling
Languages
English
Full Professional
French
Limited Working
Tagalog
Native or Bilingual
Timeline
Team Member
Cooperative New Horizon
01.2025 - 11.2025
Crew Member
Five Guys
02.2024 - 08.2024
Food & Beverages Server
Delta Hotel
04.2022 - 01.2024
Crew Member
Tim Hortons
08.2019 - 03.2020
Bachelor of Arts - Psychology
Northwestern Polytechnic University
High School -
Charles Spencer Public School