Haze Choi
Fullerton
Summary
Dynamic Store Manager at Kopan Ramen with a proven track record in inventory management and cost reduction. Expert in supplier negotiation and employee training, driving sales growth through strategic initiatives. Recognized for exceptional customer service and team leadership, consistently enhancing operational efficiency and profitability.
Overview
16
16
years of professional experience
Work History
Store Manager
Kopan Ramen
Northridge
01.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Identified opportunities for cost savings through waste reduction initiatives.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Developed relationships with suppliers to negotiate better prices.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
- Implemented efficient systems for tracking stock movement.
- Developed strategies to maximize sales and profitability.
- Updated POS system with new products and promotional offers.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Created weekly work schedules for store personnel.
- Organized promotional events to increase product awareness.
- Established customer service standards and monitored staff compliance.
- Managed inventory tracking and physical inventory counts to minimize loss.
Server
Blue Fish
La Crescenta
09.2021 - 01.2023
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
Design Assistant
K Too
Los Angeles
09.2018 - 11.2021
- Worked closely with marketing teams to ensure that all designs met their requirements.
- Provided feedback on designs created by other members of the design team.
- Produced mockups for client presentations and internal review meetings.
- Generated creative ideas for digital media campaigns.
- Documented workflows related to graphic design processes for future reference.
- Provided support with photo shoots when necessary including styling props and models.
- Created visuals that convey a desired message or theme.
- Managed multiple projects simultaneously while meeting deadlines efficiently.
- Maintained an organized database of artwork elements used in past projects.
Inbound Warehouse Associate
All around logistic
Los Angeles
08.2015 - 08.2018
- Followed detailed instructions when receiving, processing, sorting, labeling, storing, picking, staging and loading merchandise.
- Stocked shelves with merchandise in accordance with company policies.
- Collaborated with other members of the team to ensure efficient workflow throughout the shift.
- Utilized hand-held scanners to accurately record product information.
- Adhered to safety regulations while operating machinery and moving products around the facility.
- Performed regular maintenance checks on equipment used in the warehouse environment.
- Monitored inventory levels ensuring adequate supply of items is available when needed.
- Assisted in preparing orders for shipment by packing items into boxes or crates.
Cashier
Grand Spa
Los Angeles
08.2013 - 09.2015
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
Barista
Bosco bakery
Los Angeles
07.2011 - 07.2013
- Ground beans for espresso shots according to individual customer specifications.
- Placed orders with suppliers for delivery of products required for daily operations.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Manager
Little Tokyo Market Place
Los Angeles
07.2009 - 07.2011
- Conducted performance reviews for team members.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
High School Diploma -
Gertz-Ressler
Los Angeles, CA06-2008
Skills
- Inventory management
- Cash handling
- Sales analysis
- Employee training
- Customer service
- Supplier negotiation
- Safety compliance
- Cost reduction
- Team leadership
- Staff scheduling
- Complaint resolution
- Store operations
- Friendly and positive
- POS systems
- Multitasking and organization
Timeline
Store Manager
Kopan Ramen
01.2023 - Current
Server
Blue Fish
09.2021 - 01.2023
Design Assistant
K Too
09.2018 - 11.2021
Inbound Warehouse Associate
All around logistic
08.2015 - 08.2018
Cashier
Grand Spa
08.2013 - 09.2015
Barista
Bosco bakery
07.2011 - 07.2013
Manager
Little Tokyo Market Place
07.2009 - 07.2011
High School Diploma -
Gertz-Ressler
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