Haythem Joudeh
Saint John,NB
Summary
Motivated and driven individual with hands-on experience in Workforce Management. Eager to transition to a full-time role with the WFM team at Wyndham, where you can utilize my analytical skills, decision making, and reporting abilities. Able to operate effectively both independently and as part of a team, I am comfortable working alone in a fact-paced environment, and also enjoy playing a support role for the team to succeed. At Wyndham, I am recognized for being a proactive problem-solver with a positive solution-oriented mindset when facing challenges. Committed to continuous self-improvement and adding value to the organization and team in every interaction.
Overview
12
12
years of professional experience
Work History
Booking Specialist, Global Account Services
Wyndham Hotels & Resorts
06.2024 - Current
- Collaborates with account owners, clients, and sellers to deliver recommendations to GSO leadership for optimizing booking processes and SOPs.
- Coordinates with properties, sellers, and partners to solicit responses to RFPs and inquiries, leveraging strong interpersonal skills to drive bookings and nurture client-seller relationships.
- Utilizes Salesforce and Five9 to manage cases, build opportunities, send property invites, and follow up with clients.
- Automates personal workflow through Excel VBA Macros to create, send, log, and track sales leads and emails accurately.
Intraday Analyst (On-Call), Workforce Management
Wyndham Hotels & Resorts
05.2024 - Current
- Utilizes data analysis, critical thinking, and independent judgment to dynamically adjust staffing resources across eight contact centers, in response to real-time and forecasted business needs.
- Manages real-time call queues and staff allocation on NICE IEX by reviewing and processing site-specific PTOP, RTUT, AWOP, and reschedule requests, ensuring optimal staffing levels and adherence to company policies.
- Analyzes daily call volume trends, staff availability, and occupancy levels to generate data-driven, insightful performance reports for leadership and stakeholders.
Coach (On-Call), Learning & Development
Wyndham Hotels & Resorts
01.2024 - Current
- Provides performance improvement feedback and recommendations to agents and supervisors, contributing to ongoing efforts to enhance productivity, performance, and customer satisfaction.
- Conducts thorough QA monitoring, test calling, and evaluations to ensure adherence to WHR standards, consistently enhancing quality of customer interactions.
Football/Soccer Scout
HJ Performance Analysis
09.2021 - Current
- Monitor, evaluate and assess players on technical, physical, social, and mental attributes, utilizing video and event-data analysis to produce comprehensive reports and recommendations, aiding coaches, scouts, and team staff in the decision-making process.
Team Member, General Reservations
Wyndham Hotels & Resorts
05.2023 - 06.2024
- Delivered exceptional customer service and ensured a "Count on Me" experience for all guests, partners, and operators through active listening and research over the phone, demonstrating strong commitment to upholding WHR's customer service standards.
Online Sales Specialist
Ape Mode Fitness
09.2019 - 06.2023
Procurement Specialist
Technical Engineering Services L.L.C.
10.2014 - 08.2015
- Managed procurement operations for established electro-mechanical company in UAE, focusing on relationship-building with vendors, labor-supply contractors, and clients to reduce costs and ensure quality requirements are met.
Outdoor Marketing Supervisor
Weed Man Lawn Care
01.2013 - 03.2014
- Coached and developed a team of 25 members to execute daily outdoor marketing campaigns effectively, emphasizing adherence to company standards and policies.
Education
Bachelor of Business Administration (BBA) - Finance
Davenport University
01.2014
Skills
- Analytical: Comfortable with analyzing data and identifying patterns and trends to make confident, informed decisions and recommendations
- Detail-Oriented: Strong ability to identify inaccuracies and discrepancies
- Written and Visual Reports: Can take complex data and turn it into simple, yet impactful insights
- Solution-Oriented and Positive: Enjoy taking on challenges, solving problems and providing solutions
- Time Management: Able to organize and manage multiple projects, priorities, and deadlines effectively
- NICE IEX, Webstation, Five9, MS Suite, MS Excel VBA, Tableau
- Template Creation - Emails, reports, scoring cards, instruction booklets, guidebooks, and even cook books
Timeline
Booking Specialist, Global Account Services
Wyndham Hotels & Resorts
06.2024 - Current
Intraday Analyst (On-Call), Workforce Management
Wyndham Hotels & Resorts
05.2024 - Current
Coach (On-Call), Learning & Development
Wyndham Hotels & Resorts
01.2024 - Current
Team Member, General Reservations
Wyndham Hotels & Resorts
05.2023 - 06.2024
Football/Soccer Scout
HJ Performance Analysis
09.2021 - Current
Online Sales Specialist
Ape Mode Fitness
09.2019 - 06.2023
Procurement Specialist
Technical Engineering Services L.L.C.
10.2014 - 08.2015
Outdoor Marketing Supervisor
Weed Man Lawn Care
01.2013 - 03.2014
Bachelor of Business Administration (BBA) - Finance
Davenport University
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