Hayly Malonowich AC900452
Toronto,ON
Summary
Professional and detail-oriented Service Director with a strong background in personalized customer service, operational coordination, and team collaboration within fast-paced environments. Eager to bring a high standard of professionalism, discretion, and adaptability to the Jetz team while supporting premium charter operations and delivering exceptional onboard experiences.
Overview
12
12
years of professional experience
Work History
Gate Support
Air Canada
02.2026 - Current
- Provides support for efficient flight operations by coordinating with maintenance, catering, crew scheduling, and airport teams to proactively address operational challenges
- Assists in managing gate operations during delays, aircraft changes, and schedule adjustments in high-pressure environments
- Ensures accurate and timely communication between operational teams, crew members, and various airport departments
- Assists with resolving passenger service concerns and operational disruptions while maintaining professional and attention to detail
Service Director
Air Canada
11.2018 - Current
- Provides leadership and support to Cabin Crew to deliver excellent service with care and class
- Upholds professional image by guaranteeing exceptional flight experience for customers in all aircraft cabins
- Responsible for resolving customer issues quickly and efficiently in a positive and professional manner
- Problem solving passenger complaints and diffusing crew conflict
- Conscientiously maintains safety and service standards
- Represented the company as a Brand Ambassador at various events
Jetz Flight Attendant
Air Canada
10.2025 - 10.2025
- Ensured clear communication with internal departments, crew members, suppliers, and clients to facilitate smooth operations
- Coordinated timely onboard service preparation and cabin organization to enhance passenger experience in fast-paced environments
- Assisted with catering coordination and service logistics
- Provided personalized, high-standard service, ensuring passenger satisfaction while upholding professionalism and discretion
- Managed priorities effectively while maintaining attention to detail under pressure
Flight Attendant
Air Canada
12.2017 - 11.2018
- Executed Service Director's instructions to uphold operational standards
- Delivered exceptional customer service to enhance passenger experience
- Ensured adherence to safety and service standards
- Coordinated boarding and deplaning operations to ensure support for special needs passengers
Lead Flight Attendant
Air Canada Rouge
01.2014 - 12.2017
- Led team in daily operations to optimize service delivery and enhance customer satisfaction
- Promoted and enforced safety and service standards to maintain high-quality passenger experience
- Conducted pre-flight briefings with crew members to reinforce adherence to safety protocols
- Welcomed and engaged customers, fostering positive and friendly experience on-board aircraft
Skills
- Report Writing
- Software Proficiency in Microsoft Office programs, Globe, Sharepoint/ePub, and Teams
- Operational Coordination
- Attention to Detail and Execution
- Premium Passenger Service
- Ability to Perform Under Pressure
- Diplomacy, Discretion and Confidentiality
- Certified in Foundations of Excellence - Disney Institute
Timeline
Gate Support
Air Canada
02.2026 - Current
Jetz Flight Attendant
Air Canada
10.2025 - 10.2025
Service Director
Air Canada
11.2018 - Current
Flight Attendant
Air Canada
12.2017 - 11.2018
Lead Flight Attendant
Air Canada Rouge
01.2014 - 12.2017