Haylie Van Allen
Brantford,Ontario
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Kid to Kid
Burlington, Ontario
10.2022 - 11.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Greeted customers and provided excellent customer service.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Maintained a neat and organized sales floor.
- Restocked shelves with new merchandise as needed.
- Processed cash payments for customer purchases.
- Operated the cash register to complete transactions.
- Folded and hung clothing items according to store standards.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
Cashier
Tim Hortons
Hamilton, Ontario
06.2016 - 01.2018
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted customers, took orders, and answered questions about menu items.
- Prepared hot and cold coffee drinks according to customer specifications.
- Maintained cleanliness of work area, including counters and equipment.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Checked temperatures of coffee brewing equipment regularly.
- Operated cash register to process payments from customers.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Sales Associate
Petro-Pass Canada
Hamilton, Ontario
06.2013 - 05.2015
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Diploma - Medical Office Assistant
TriOS College
Hamilton, ON06-2023
High School Diploma -
Sir Winston Churchill Secondary School
Hamilton, ON06-2012
Skills
- Inventory Control
- Staff Management
- [Software] experience
- Goal-Oriented
- Business Administration
- Inventory Oversight
- Customer Service
- Drawer balancing
- ID Verification
- POS Systems
- Payment Processing
- Cash Register Operation
- Cash Handling
Certification
- Smart Serve Certified
- Red Cross First Aid & CPR Certified
Workplace Values:
- Trustworthy and appreciate the importance of responsibility
- Works well in a team environment
- Responsible and considerate
Organizational Abilities:
- Can focus on the task at hand and complete task in timely fashion
- Orderly with attention to detail
- Persistent, determined, motivated and goal oriented
Microsoft Office Program Skills & Knowledge:
- Outlook (Navigation, Calendar Management, Configuring emails to & from clients)
- PowerPoint (Presentation design, Custom Slides & Templates)
- Word (Page setup, Text Format, Editing, SmartArt & Title/Ribbon Bar)
References
References available upon request.
Timeline
Supervisor
Kid to Kid
10.2022 - 11.2023
Cashier
Tim Hortons
06.2016 - 01.2018
Sales Associate
Petro-Pass Canada
06.2013 - 05.2015
- Smart Serve Certified
- Red Cross First Aid & CPR Certified
Diploma - Medical Office Assistant
TriOS College
High School Diploma -
Sir Winston Churchill Secondary School