Overview
Work History
Education
Skills
Certification
Workplace Values:
Organizational Abilities:
Microsoft Office Program Skills & Knowledge:
References
Timeline
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Haylie Van Allen

Brantford,Ontario

Overview

10
10
years of professional experience
1
1
Certification

Work History

Supervisor

Kid to Kid
Burlington, Ontario
10.2022 - 11.2023
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Responded to customer questions regarding products, prices and availability.
  • Greeted customers and provided excellent customer service.
  • Assisted in product selection, offering advice on fit, style, color and fabric.
  • Maintained a neat and organized sales floor.
  • Restocked shelves with new merchandise as needed.
  • Processed cash payments for customer purchases.
  • Operated the cash register to complete transactions.
  • Folded and hung clothing items according to store standards.
  • Answered phone calls from customers regarding inquiries about products or services offered by the store.

Cashier

Tim Hortons
Hamilton, Ontario
06.2016 - 01.2018
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Greeted customers, took orders, and answered questions about menu items.
  • Prepared hot and cold coffee drinks according to customer specifications.
  • Maintained cleanliness of work area, including counters and equipment.
  • Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
  • Checked temperatures of coffee brewing equipment regularly.
  • Operated cash register to process payments from customers.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Sales Associate

Petro-Pass Canada
Hamilton, Ontario
06.2013 - 05.2015
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

Diploma - Medical Office Assistant

TriOS College
Hamilton, ON
06-2023

High School Diploma -

Sir Winston Churchill Secondary School
Hamilton, ON
06-2012

Skills

  • Inventory Control
  • Staff Management
  • [Software] experience
  • Goal-Oriented
  • Business Administration
  • Inventory Oversight
  • Customer Service
  • Drawer balancing
  • ID Verification
  • POS Systems
  • Payment Processing
  • Cash Register Operation
  • Cash Handling

Certification

  • Smart Serve Certified
  • Red Cross First Aid & CPR Certified

Workplace Values:

  • Trustworthy and appreciate the importance of responsibility
  • Works well in a team environment
  • Responsible and considerate

Organizational Abilities:

  • Can focus on the task at hand and complete task in timely fashion
  • Orderly with attention to detail
  • Persistent, determined, motivated and goal oriented

Microsoft Office Program Skills & Knowledge:

  • Outlook (Navigation, Calendar Management, Configuring emails to & from clients)
  • PowerPoint (Presentation design, Custom Slides & Templates)
  • Word (Page setup, Text Format, Editing, SmartArt & Title/Ribbon Bar)

References

References available upon request.

Timeline

Supervisor

Kid to Kid
10.2022 - 11.2023

Cashier

Tim Hortons
06.2016 - 01.2018

Sales Associate

Petro-Pass Canada
06.2013 - 05.2015
  • Smart Serve Certified
  • Red Cross First Aid & CPR Certified

Diploma - Medical Office Assistant

TriOS College

High School Diploma -

Sir Winston Churchill Secondary School

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Haylie Van Allen