Haylie Smith
Bakersfield
Summary
I am currently employed at Valley Strong Credit Union where I have proven to be a dedicated, hardworking employee for a full-time position. My customer service skills have been shown to be outstanding with the numerous amount of positive comments made by members. I am proficient in cash handling and transaction processing. I am an excellent student who is honest, driven and has shown good moral judgment. I can be relied upon to help your company achieve its goals as I am eager to take on new task in different environments. I am a motivated student with excellent communication and interpersonal skills, and I am very well at time management. I'm looking to gain valuable experience while growing and collaborate with new team members.
Overview
2
2
years of professional experience
Work History
Member Experience Representative I
Valley Strong Credit Union
05.2024 - Current
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Developed and implemented customer service strategies that improved customer experience and loyalty.
- Processed deposits, withdrawals, transfers, and other banking transactions.
- Educated members on bank policies and promotions.
- Researched and resolved customer complaints in a timely and professional manner.
- Collaborated with team members to achieve monthly targets.
- Followed bank security procedures to protect member information and assets.
FOOD SERVICE HANDLER
Salad Sensations
03.2023 - 05.2024
- Efficiently managed multiple tasks simultaneously within a fast-paced environment.
- Operated cash register, handle money and give correct change.
- Managed customer inquiries, complaints, and requests.
- Provided support for other staff members by helping them complete their job duties efficiently.
- Exhibited excellent customer service skills while interacting with guests.
- Successfully completed all assigned duties in a timely manner.
Education
Psychology
Taft College
05-2025
High School Diploma -
Frontier High School
06.2023
Skills
- Leadership Skills
- Effective Time Management
- Customer Service
- Communication Skills
- Team Oriented
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
Extracurricular Activities
Bakersfield Police Cadet Program, Bakersfield CA, 01/2022, Present,
- Over 1,000 hours in Community Service.
- Traffic Control Assignments.
- Communication Skills.
- Time management.
- Delegate/Coordinate Squads.
- Supervised Lieutenants Sergeants, Seniors, and Probationary cadets.
- Tasked with completing Computer/Office Assignments.
- Work closely with Bakersfield Police Department personnel and officers.
References
- Michael Angeloni, Senior Officer of Bakersfield Police Department, Mangeloni@Bakersfieldpd.us, (661) 889-5005
- Brandon Nabors, Kern County Fire Department, Curleyboy05@Aol.com, (661) 345-4738
- Sheena Hopkins, Standard Elementary Special Educations Aide, Sheenahopkins@att.net, (661) 229-3281
Timeline
Member Experience Representative I
Valley Strong Credit Union
05.2024 - Current
FOOD SERVICE HANDLER
Salad Sensations
03.2023 - 05.2024
High School Diploma -
Frontier High School
Psychology
Taft College
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