Haylie Scrimgeour
Huntington Beach
Summary
Customer-focused hospitality professional skilled in enhancing guest experiences through effective seating management and team coordination. Strong collaborator with expertise in time management and operations, ensuring superior guest satisfaction in dynamic environments. Knowledgeable about server loads and customer preferences, maintaining productivity while creating a welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
BJ's Restaurant & Brewhouse
Huntington Beach
08.2025 - Current
- Optimized seating arrangements to enhance guest flow and comfort.
- Assisted guests with menu inquiries and dining preferences.
- Coordinated with servers to ensure efficient table service and guest satisfaction.
- Handled phone reservations and guest inquiries efficiently.
- Collaborated with team members during peak service times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Facilitated a comfortable dining experience for guests with children and special needs.
Pool Attendant
Mesa Verde Country Club
Costa Mesa
06.2024 - 08.2024
- Processed customer orders with attention to detail to enhance service quality.
- Handled customer inquiries and resolved issues promptly.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly to improve customer satisfaction.
- Maintained cleanliness and organization of work areas to create a welcoming atmosphere.
- Stocked supplies and ensured proper inventory levels for daily operations.
- Monitored service areas for cleanliness and addressed any issues promptly.
Restaurant Hostess
Wilma's Patio
Newport Beach
05.2023 - 01.2024
- Managed seating arrangements to enhance guest flow and comfort.
- Coordinated with servers to facilitate timely table service for guests.
- Handled phone reservations and guest inquiries to improve guest satisfaction.
- Greeted customers and escorted them to their tables.
- Prepared take-out orders efficiently for customer pickup.
- Processed payments accurately using point-of-sale systems.
- Organized carry out bags according to order specifications, including condiments and utensils.
Swim Instructor
Aquatots Swim Centre
Costa Mesa
06.2022 - 11.2022
- Delivered tailored swimming instruction to diverse age groups, enhancing skill development and confidence in water.
- Cultivated strong relationships with parents and swimmers, fostering loyalty and encouraging repeat enrollment in swim lessons.
- Formulated and implemented strategies to address challenging behaviors, improving overall lesson engagement and student progress.
- Recognized danger and reacted calmly to mitigate risk.
- Maintained cleanliness and organization of pool area and equipment.
- Attended staff meetings and training sessions related to teaching methods and safety practices.
Education
High School Diploma -
Orange Coast College
Costa Mesa, CA05-2026
Skills
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Leadership potential
- Safe food handling
- Memory retention
- POS system operations
- Attention to detail
- Strong work ethic
- Positive and professional
Timeline
Restaurant Hostess
BJ's Restaurant & Brewhouse
08.2025 - Current
Pool Attendant
Mesa Verde Country Club
06.2024 - 08.2024
Restaurant Hostess
Wilma's Patio
05.2023 - 01.2024
Swim Instructor
Aquatots Swim Centre
06.2022 - 11.2022
High School Diploma -
Orange Coast College