Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Hayley Smith
Winnipeg,MB
Summary
Overview
23
years of professional experience
Work History
Kay Four Properties IncWinni, MB
Resident Manager
09.2023 - Current
Job overview
- Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
- Conducted regular property inspections and reported any necessary repairs or improvements
- Ensured that all common areas were kept clean and in good repair at all times.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Galaxy ManagenmentWinnipeg, MB
Resident Manager
03.2021 - 06.2022
Job overview
- Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
- Conducted regular property inspections and reported any necessary repairs or improvements.
- Developed and enforced policies to ensure the safety of tenants and compliance with local laws.
FASD Life’s JourneyWinnipeg, MB
Support Worker
06.2016 - 11.2018
Job overview
- Conducted Case plans on a monthly basis for each participant
- Support participants at risk living with FASD, in a group home setting
- Assist participants with attending scheduled appointments, cultural activities
- Assist in grocery shopping , menu planning, hygiene and assist with household cleaning.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Supported clients to access education, training or employment opportunities.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
Dasch Inc, Visions of Independence,Spike incWinnipeg, MB
Team Lead
03.2012 - 06.2016
Job overview
- Orientation new staff, conducted monthly staff meetings, provide feedback
- Coaching for staff, Case management plans for clients, payroll, and training
- Responsible for completion of weekly meal plans, and household shopping
- Assist with daily hygiene, meal preparation and medical administration
- Transporting to doctors appointments, and outings
- Provide on-going case management support to assess progress and ensure treatment plan
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
Shaw IncWinnipeg, MB
CSR - Customer Service Representative
07.2014 - 07.2015
Job overview
- Provided customer service support to customers over the phone and by email.
- Handled customer billing inquiries and
- complaints in a timely manner.
- Maintained records of customer interactions, transactions, comments, and complaints.
British Columbia CorrectionsVictoria, Surrey
Correctional Officer
12.2006 - 11.2011
Job overview
- Provide on-going case management support to assess progress and ensure treatment plan
- Conduct head counts to ensure that each prisoner is present
- Monitor conduct of prisoners in housing unit, or during work or recreational
- Activities, according to established policies, regulations, and procedures, to prevent escape or violence
- Counsel inmates and respond to legitimate questions, concerns, and requests
- Observe and report any inmate concerns and document any behaviour issues
- De-escalate conflicts on living unit, between inmates and or staff.
- Worked flexible hours across night, weekend, and holiday shifts.
Mainstreet Project IncWinnipeg, MB
Crisis Worker
06.2001 - 05.2005
Job overview
- Provide shelter, food, detox services and emergency services and referrals to outSide agencies, to people living with mental health, addictions, trauma and or homelessness
- IPDA Monitor individuals brought into the intoxicated persons detention area by Police
- Advocated for clients in identifying community resources to support recovery efforts.
- Advocates for access to appropriate services for clients who are unable or unwilling to advocate for themselves
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
Education
Justice institute of BC
Certificate of training in Security and Corrections BC
01.2007
University Overview
Northwest Law Enforcement Academy
Post-secondary education from Justice and Public Safety
01.2005
University Overview
Red River Community College
Diploma from Law Protection and Security in Law
01.2004
University Overview
Skills
- Law Enforcement
- Security
- Management
- Payroll
- Leadership
- Crisis Intervention
- Case Management
- Adaptability
- Problem solving
- Documentation
- Communication and listening
- Cultural Awareness
- Attention to Detail
- Problem-Solving
- Critical thinking
- Supervision and leadership
- Organization and Time Management
- Customer Service
- Conflict Resolution
Additional Information
Additional Information
- Willing to relocate: Anywhere Personal Details
- MB Private Investigator Security License license #18892 Mental Health First Aid
Timeline
Resident Manager
Kay Four Properties Inc
09.2023 - Current
Resident Manager
Galaxy Managenment
03.2021 - 06.2022
Support Worker
FASD Life’s Journey
06.2016 - 11.2018
CSR - Customer Service Representative
Shaw Inc
07.2014 - 07.2015
Team Lead
Dasch Inc, Visions of Independence,Spike inc
03.2012 - 06.2016
Correctional Officer
British Columbia Corrections
12.2006 - 11.2011
Crisis Worker
Mainstreet Project Inc
06.2001 - 05.2005
Justice institute of BC
Certificate of training in Security and Corrections BC
Northwest Law Enforcement Academy
Post-secondary education from Justice and Public Safety
Red River Community College
Diploma from Law Protection and Security in Law
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