Hayley Sereda
Kingsville,ON
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
Receptionist
The Kingsville Animal Clinic
06.2024 - 04.2025
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Hotel Front Desk Clerk
The Grove Hotel
06.2021 - 12.2024
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
Assistant Trial Coordinator - Fixed Term
Ontario Superior Court of Justice
11.2023 - 05.2024
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Team Leader
McDonald's
10.2017 - 08.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
Certificate - Esthetician
St. Clair College of Applied Arts And Technology
Windsor, ON10-2023
High School Diploma -
Kingsville District High School
Kingsville, ON06-2020
Skills
- Data entry
- Time management
- Appointment scheduling
- Office administration
- Microsoft office
- Excel
Timeline
Receptionist
The Kingsville Animal Clinic
06.2024 - 04.2025
Assistant Trial Coordinator - Fixed Term
Ontario Superior Court of Justice
11.2023 - 05.2024
Hotel Front Desk Clerk
The Grove Hotel
06.2021 - 12.2024
Team Leader
McDonald's
10.2017 - 08.2021
Certificate - Esthetician
St. Clair College of Applied Arts And Technology
High School Diploma -
Kingsville District High School
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