Summary
Overview
Work History
Education
Skills
Timeline
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Hayley Royal

Hayley Royal

Clovis

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

3
3
years of professional experience

Work History

NICU Volunteer

Valley Children's Healthcare
Madera
01.2023 - Current
  • Provided emotional support to families of NICU patients.
  • Supported nursing staff by transporting infants between rooms as needed.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Provided comfort care measures such as skin-to-skin contact, kangaroo care, rocking, holding babies, singing, talking to babies.

Retail Sales Associate

Bath and Body Works, Limited Brands
Clovis
11.2023 - 03.2025
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Used product knowledge to suggest items to match client needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Provided excellent customer service, resolving issues and answering queries promptly.

Lifeguard

Wild Water Adventure Park
Clovis
05.2022 - 08.2022
  • Prepared detailed incident reports following accidents or other incidents.
  • Responded quickly to medical emergencies in the pool area.
  • Utilized training, rescue techniques and proper equipment to aid distressed people.
  • Transported injured patrons from location of accidents to safety and medical transportation.
  • Recognized swimmers in need of assistance and acted quickly.
  • Communicated regularly with supervisors regarding any issues that arose during shifts.

Education

High School Diploma -

Buchanan High School
1560 N Minnewawa Ave, Clovis, CA 93619
05-2023

Some College (No Degree) -

Fresno City College
Fresno, CA

Skills

  • Patience and resilience
  • Compassionate care
  • Customer service
  • Customer engagement
  • Trend awareness
  • Relationship building
  • Team building

Timeline

Retail Sales Associate

Bath and Body Works, Limited Brands
11.2023 - 03.2025

NICU Volunteer

Valley Children's Healthcare
01.2023 - Current

Lifeguard

Wild Water Adventure Park
05.2022 - 08.2022

High School Diploma -

Buchanan High School

Some College (No Degree) -

Fresno City College

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Hayley Royal