Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Hayley Reid

Victoria,BC

Summary

Dynamic Instructional Design and Enablement Specialist at DigitalEd, recognized for enhancing customer satisfaction through expert problem-solving and strong client relationships. A team player with exceptional analytical thinking, I effectively resolved complex issues, ensuring a seamless implementation process and fostering trust in our services.

Overview

9
9
years of professional experience

Work History

Instructional Design and Enablement Specialist

DigitalEd
01.2022 - Current
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
  • Resolved complex customer complaints, ensuring a positive experience with the company's products and services.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.

Barista

Starbucks
04.2021 - 12.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Server

Jeans Restaurant
04.2016 - 08.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Master of Mathematics - Pure Mathematics

University of Waterloo
Waterloo
10-2019

Bachelor of Science - Mathematics

Mount Allison Unversity
Sackville, NB
05-2018

Skills

  • Time management
  • Friendly and outgoing
  • Team player
  • Cash handling
  • Customer relations
  • Expert problem solving
  • Analytical thinking

Languages

French
Professional Working

Interests

  • Avid Reader
  • Knitting and Cross Stitching

Timeline

Instructional Design and Enablement Specialist

DigitalEd
01.2022 - Current

Barista

Starbucks
04.2021 - 12.2021

Server

Jeans Restaurant
04.2016 - 08.2018

Master of Mathematics - Pure Mathematics

University of Waterloo

Bachelor of Science - Mathematics

Mount Allison Unversity

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Hayley Reid