Hayley Perchluk
Toronto
Summary
A merchandising and sales focused individual with extensive customer service experience, driven with a passion for sales, team growth and merchandising & development. Aspiring to lead a business toward performance and devoted to promoting an inclusive workplace that will ultimately generate success to the company.
Overview
5
5
years of professional experience
Work History
Sales Lead
Aldo Group
10.2024 - Current
- Consistently surpasses sales targets through implementation of targeted selling strategy, 'GOLD' while enhancing & maintaining client loyalty
- Executes essential procedures to ensure seamless operations during opening and closing hours; POS & cash handling, sale management & store cleanliness & team zoning & onboarding
- Facilitated efficient store operations through stock room maintenance, order fulfillment, inventory control & visual merchandising
Sales Lead
Aerie
09.2022 - 05.2023
- Led customer experience by demonstrating selling model to enhance client loyalty & satisfaction
- Maintained talent lifecycle, overseeing onboarding, coaching, and performance management
- Ranked 6th in Top LOD for Q1 2023, significantly improving KPIs and performance metrics
- Supported operational excellence in visual merchandising, payroll, inventory control, and product lifestyle management
Brand Operations Supervisor
Victoria's Secret / PINK
01.2020 - 09.2022
- Executes and maintains product lifecycle through shipment processing and brand standards, while driving performance for the 'Best At' categories
- Supports operational excellence through visual merchandising, payroll management, inventory control, and delivering on companies operational standards
- Maintained talent lifecycle for assigned team; onboarding, coaching and performance management
Education
Ontario Secondary Diplmoa -
East York Collegiate Institute
TORONTO, ON01.2018
Skills
- Customer Satisfaction
- Product Management
- Sales Management
- Team Leadership
- Merchandising
- Inventory Control
- POS
- Payroll Management
- Operational Efficiency
- Staff onboarding
- Loss Prevention/ AP
- Cross-selling techniques
References
Available upon request
Timeline
Sales Lead
Aldo Group
10.2024 - Current
Sales Lead
Aerie
09.2022 - 05.2023
Brand Operations Supervisor
Victoria's Secret / PINK
01.2020 - 09.2022
Ontario Secondary Diplmoa -
East York Collegiate Institute
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