Hayley O'Mell
Summary
Knowledgeable and dedicated customer service professional with 12 years experience in the Telecom industry as a Customer Loyalty Representative. As well as various other industries prior to Telecom. Hardworking team player with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
13
13
years of professional experience
Work History
Customer Loyalty Representative
Telus Communications
04.2011 - 10.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Education
Diploma - Professional Cooking
Southern Alberta Institute of Technology
Calgary, AB04.2008
Skills
- Outstanding Interpersonal Skills
- Customer Service Experience
- Customer Retention Strategies
- Call Center Operations
- Order Processing
- Data Entry
- Computer Skills
- De-Escalation Techniques
- Multitasking and Prioritization
- Customer Account Management
- Remote Office Availability
- Professional Telephone Demeanor
Languages
English
Native or Bilingual
Timeline
Customer Loyalty Representative
Telus Communications
04.2011 - 10.2023
Diploma - Professional Cooking
Southern Alberta Institute of Technology
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