Hayley Murphy

• Retain excellent client satisfaction throughout the building process with outstanding service delivery.
• Educate clients looking to buy within current market conditions, legal requirements, pricing and mortgages.
• Coordinate appointments to show buyers prospective homes.
• Generate my own leads through a number of avenues and referrals, whilst managing existing clients.
• Create, design and custom changes to existing floorplans to fulfill the clients wish list and needs, while at the sane time helping to select the correct lot to suit their individual needs.
• Attend interior selections appointments with clients to help select the finishes in their home.
• Increase sales by offering advice on purchases and promoting additional products.
• Extremely competent with Newstar and Hubspot.
• Platinum high volume sales, generating over 20million in revenue for the past 3 years

Upon moving to Canada 7 years ago, I have left the everyday running of the company to my business partner. However, I remain involved in a consultation capacity.

• Designed and built a website for luxury bedlinen that has been running since October 2011.
• Developed strong relationships with suppliers and distributors including large international companies both domestic and international.
• Achieved a high level of repeat custom through providing excellent service.
• Oversaw the day to day running of the company, which included following up on customer orders, buying stock, and updating the website with new products.
• Account management; balancing the books and filing taxes.
• Charted and executed marketing strategies to gain new clients

• Promoted to Store Manager following a year in a Sales Associate role.
• Staff management; managed upwards of 10 members of staff, and had responsibility for interviewing new employees.
• Opened and closed the store, as well as counting the float and cashing up at the end of each day.
• Oversaw the warehouse, including receiving and shipping orders.
• Managed the accounts for over 30 clients including 2 of the biggest distributors for bedlinen in the UK.
• Heavily involved in rebranding the wholesale side of the company.
• Developed lasting relationships with a number of companies in China; developing new products, ordering containers of stock and dealing with logistics, ensuring containers were shipped on time.
• Responsible for ensuring fire testing standards were met, and quality remained at a high standard.
• Worked closely with a number of hotels providing assistance with interior design selections.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Evaluated suppliers to maintain cost controls and improve operations

• Completed bar opening and closing procedures.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Stock control and forecasting sales; purchased supplies according to expected demand.
• Handled customer relations and any complaints.
• Staff management; supervised other servers whilst also working on the bar.
• Cleaned and sanitized the bar before, during and after every shift.
• Closed out cash register and prepared cashier report at close of business.