Hayley Melo
Abbotsford,BC
Summary
To obtain full time employment while continuing academic studies. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader
Earls Kitchen + Bar
01.2019 - Current
- Recruiting, training, and supervising staff.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed store inventory and stock levels to maintain availability of products.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Customer Service Representative
Tong Louie Family YMCA
01.2017 - 12.2019
- Working with young children and creating a safe environment for families
- Representing company with professionalism and friendliness.
- Contributed positively towards overall team morale through active participation during meetings or other group activities organized by the management.
Shift Leader
S&L Kitchen & Bar
01.2018 - 01.2019
- Addresses concerns, complaints, and questions from guests and staff efficiently
- Provide a pleasant and clean working environment for all staff and guests.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
Server
Boston Pizza Restaurant
01.2015 - 01.2018
- Ensure that guests are served with customer-oriented approach and patience
- Demonstrate commitment to outstanding customer service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Shift Leader
McDonalds Restaurants
01.2014 - 01.2015
- Promote strong teamwork
- Work efficiently under pressure.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Psychology
Kwantlen Polytechnic University
General studies
Douglas College
Guildford Park Secondary
Gladstone Secondary
Skills
- Persistent
- Determined
- Motivated
- Goal-oriented
- Fast learner and adaptable
- Energetic
- Reliable
- Teamwork and Collaboration
- Hard working
Certification
World Host Training Certificate, 2013
References
References Available Upon Request
Timeline
Shift Leader
Earls Kitchen + Bar
01.2019 - Current
Shift Leader
S&L Kitchen & Bar
01.2018 - 01.2019
Customer Service Representative
Tong Louie Family YMCA
01.2017 - 12.2019
Server
Boston Pizza Restaurant
01.2015 - 01.2018
Shift Leader
McDonalds Restaurants
01.2014 - 01.2015
Psychology
Kwantlen Polytechnic University
General studies
Douglas College
Guildford Park Secondary
Gladstone Secondary
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