Hayley Lycan
Redding
Summary
To obtain a good job and share my great customer service quality Authorized to work in the US for any employer
Overview
1
1
Certification
9
9
years of professional experience
Work History
Child Support Specialist
Shasta County Child Support
Redding, CA
05.2026 - Current
- Facilitated effective communication between custodial parents and child support agencies.
- Managed case files, ensuring accurate documentation and compliance with legal requirements.
- Assisted in developing outreach programs to educate parents on child support processes.
- Collaborated with legal teams to resolve disputes and enhance case outcomes.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
Server
Diane’s Pizza and More
Cottonwood, CA
09.2025 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed food and beverage orders efficiently, minimizing wait times during peak hours.
- Trained new staff on menu offerings and service protocols, fostering a collaborative environment.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Routing Specialist
Big Time Pest Control
Anderson, CA
07.2023 - 02.2026
- Answer multiple line phone systems
- Assist customers with any questions or needs they have
- Route all technician days efficiently
- Re-Route missed service each day
- Return customer voicemails
- Act on technician memos to office
- Set up starts of service
- Input payment method in system
CSR - Customer Service Representative/ accountant 1
Lithia Toyota
Redding, CA
09.2021 - 06.2023
- Answer multiple telephone lines
- Schedule appointments
- Communicate with service advisors on customer vehicle status
- Rental vehicle advisor
- Filing
- Work with multiple computer programs
- Daily deposit
- Post deals
- Add name Inventory
- Cut checks
- Purchases
Front Desk Clerk
Comfort Inn by Choice Hotels
Weed, CA
08.2018 - 07.2020
- Check guests in and out of hotel
- Answer phones
- Customer service
- Inventory
- Manage housekeepers and front desk employees
Laborer
Roseburg Forest Products
Weed, CA
08.2017 - 03.2018
- Feed Dryers Verene
- Graded Dry Verene
- General Cleaning
Education
High School Diploma - undefined
Mattole Valley Charter School
Yreka, CA06.2009
Skills
- Customer service
- Accounts receivable
- Computer skills
- Microsoft Word
- Multi-line phone systems
- ANSWERING
- Microsoft Office
- Word Processing
- Guest Service
- English
- Customer Service
- Front Office
- WORD
- Front Desk
- Reception
- Pet Care
- General Laborer
- Medical office experience
- Landscape Maintenance
- Mowing
- EXCEL
Certification
Drivers License
Additional Information
- SPECIAL SKILLS
- Answering telephones courteously
- Build quality work ethic from constructive criticism
- Work well with other employees and customers
- Works well under pressure and above other employees
- COMPUTER SKILLS
- Word processing
- Cover letters
- Internet browsing and email
- Microsoft power point and excel
- 1235
Timeline
Child Support Specialist
Shasta County Child Support
05.2026 - Current
Server
Diane’s Pizza and More
09.2025 - Current
Routing Specialist
Big Time Pest Control
07.2023 - 02.2026
CSR - Customer Service Representative/ accountant 1
Lithia Toyota
09.2021 - 06.2023
Front Desk Clerk
Comfort Inn by Choice Hotels
08.2018 - 07.2020
Laborer
Roseburg Forest Products
08.2017 - 03.2018
High School Diploma - undefined
Mattole Valley Charter School