Summary
Overview
Work History
Education
Skills
Timeline
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Hayley Luternauer

Hanford

Summary

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.

Overview

11
11
years of professional experience

Work History

Team Lead

Acai Bar
06.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Strong leadership skills.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Multiple years of experience in customer service.

Shift Leader

El Pollo Loco
11.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Shift Leader

Carls Jr
08.2019 - 09.2022
  • Completed cash and credit card transactions accurately using POS software.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Team Lead Trainer

Panera Bread
08.2016 - 05.2018
  • Mentored and coached new trainers to ensure consistent delivery of training content.
  • Collaborated with management to identify training needs and strategic initiatives.
  • Led training sessions to enhance team performance and operational efficiency.
  • Assisted in training new team members on standard operating procedures.
  • Conducted regular quality checks to maintain product standards and consistency.

Customer Service Representative/Bookkeeper

Safeway
10.2015 - 07.2016
  • Managed complex customer issues, leveraging problem-solving skills to provide effective solutions.
  • Conducted audits of financial records to identify discrepancies and ensure compliance with regulations.
  • Maintained accurate cash drawer balances through diligent counting and reconciliation practices.
  • Monitored cash flow to identify discrepancies, implementing corrective actions as needed.

Team Member

Taco Bell
11.2014 - 09.2015
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated kitchen equipment efficiently, maintaining high food safety standards.
  • Collaborated with team members to optimize workflow during peak hours.

Education

Highschool Diploma

Hanford High School
Hanford, CA
06-2014

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Quality control
  • Workplace safety
  • Cash handling
  • Staff motivation
  • Opening and closing procedures
  • Employee training

Timeline

Team Lead

Acai Bar
06.2025 - Current

Shift Leader

El Pollo Loco
11.2022 - Current

Shift Leader

Carls Jr
08.2019 - 09.2022

Team Lead Trainer

Panera Bread
08.2016 - 05.2018

Customer Service Representative/Bookkeeper

Safeway
10.2015 - 07.2016

Team Member

Taco Bell
11.2014 - 09.2015

Highschool Diploma

Hanford High School

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Hayley Luternauer