Hayley Keil
CARLSBAD
Summary
Friendly and highly organized administrative professional with over eight years of experience providing exceptional customer service in office, hospitality, and client-facing environments. Skilled at managing multiple priorities, maintaining organized workflows, and creating positive experiences for guests and clients. Known for strong communication, attention to detail, and the ability to remain calm and professional in fast-paced settings. Seeking a receptionist position where I can contribute excellent organizational and customer service skills.
Overview
10
10
years of professional experience
Work History
Student Trainer
Griffin Equestrian
06.2022 - Current
- Assisted in the daily care and management of 12 horses while maintaining strict schedules and routines.
- Coordinated feeding, grooming, exercise, and medical care to ensure animal health and safety.
- Maintained organized equipment and stable operations in a fast-paced environment.
- Demonstrated reliability by working long hours while balancing multiple responsibilities.
- Communicated effectively with trainers, clients, and team members to ensure smooth daily operations.
Server
Seabird Hotel
05.2021 - 08.2022
- Delivered exceptional customer service in a luxury hospitality environment.
- Managed multiple guest requests while maintaining professionalism under pressure.
- Built positive relationships with guests through attentive communication.
- Collaborated with team members to ensure efficient daily operations.
- Resolved customer concerns quickly while maintaining a positive guest experience.
Server
L'Auberge Del Mar
05.2018 - 09.2020
- Provided personalized service in a high-end dining environment.
- Balanced multiple priorities while maintaining accuracy and attention to detail.
- Assisted guests with menu recommendations and accommodated special requests.
- Processed payments accurately and handled cash and credit transactions.
- Maintained professionalism in a fast-paced customer-facing role.
Receptionist
Horizon Christian Fellowship
05.2016 - 01.2019
- Welcomed visitors and created a friendly, professional first impression.
- Answered and directed incoming phone calls using a multi-line phone system.
- Scheduled appointments and maintained office calendars.
- Organized office files and administrative records.
- Assisted staff with daily administrative tasks and office operations.
- Responded to questions from visitors and callers while providing outstanding customer service.
Education
Bachelor of Science - Nursing
Miracosta College
Oceanside, CA06.2028
Skills
- Study strategies
- Teamwork
- Time management
- Problem-solving
- Multitasking
- Reliability
Timeline
Student Trainer
Griffin Equestrian
06.2022 - Current
Server
Seabird Hotel
05.2021 - 08.2022
Server
L'Auberge Del Mar
05.2018 - 09.2020
Receptionist
Horizon Christian Fellowship
05.2016 - 01.2019
Bachelor of Science - Nursing
Miracosta College