Hayley Kaufman
Los Angeles,CA
Summary
Outgoing and friendly barista with excellent interpersonal communication skills. Proven track record in efficiently processing payments, handling food, and meeting customer demands with a diligent and well-organized mindset. Certified in safe food handling, consistently exhibiting professional and responsible behavior while completing tasks and addressing customer inquiries. Dedicated to crafting delicious specialty coffee and tea beverages and contributing to a safe and welcoming cafe environment. Possesses extensive knowledge of coffee-making equipment operations. Thrives under pressure in fast-paced settings and has cultivated important relationships with potential grocery buyers at industry trade shows.
Overview
2
2
years of professional experience
Work History
Barista and Cashier at Scoops Catalina Creamery
Catalina Island Hospitality Group
06.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Director of Sales and Marketing
K Girls Kitchen
10.2022 - 06.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Implemented innovative ideas to increase sales and improve customer experience.
- Built relationships with customers and community to establish long-term business growth.
- Completed daily accounting and balanced books.
- Solely in charge of set up, break down, and managing weekly farmers markets.
Hostess
26 Beach Restaurant
06.2022 - 09.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Rolled silverware and delivered to tables along with menus.
Restaurant Cashier
Black Sheep Burgers
04.2022 - 09.2022
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Cleaned up after customers and before closing.
- Took phone calls to answer questions and take orders efficiently.
- Checked in on customers to make sure they were satisfied with service and food.
- Packaged and labeled to go orders and used delivery apps such as Doordash, Grubhub, etc.
- Taking in person orders from customers and delivering food to tables.
Education
Bachelor of Science - Business Administration And Minor in Psychology
University of Oregon
Eugene, OR06.2027
High School Diploma -
Santa Monica High School
Santa Monica, CA06.2023
Skills
- Opening and closing duties
- Friendly and outgoing
- Guest Satisfaction
- Team Player
- To-Go Order Preparation
- Cooperative Attitude
- Hospitality service expertise
- POS System Operation
- Professional Networking
- Competitor Research
- Cooperative Attitude
Websites
Timeline
Barista and Cashier at Scoops Catalina Creamery
Catalina Island Hospitality Group
06.2024 - Current
Director of Sales and Marketing
K Girls Kitchen
10.2022 - 06.2024
Hostess
26 Beach Restaurant
06.2022 - 09.2022
Restaurant Cashier
Black Sheep Burgers
04.2022 - 09.2022
Bachelor of Science - Business Administration And Minor in Psychology
University of Oregon
High School Diploma -
Santa Monica High School
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