Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Hayley Henderson

Toronto,Canada

Summary

To obtain the Senior Insurance Advisor role within Westland Insurance as an experienced and licensed Insurance Advisor, with a strong background in personal and commercial lines, delivering tailored insurance solutions and exceptional client service. Skilled in policy renewals, risk assessment, and regulatory compliance, with hands-on experience. Committed to supporting team success and contributing to Westland Insurance's reputation for trusted, community-first service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Solutions Associate

Arthur J. Gallagher Centre of Excellence
07.2023 - Current
  • Maintain accurate and organized client files, process policy endorsements, identify policy discrepancies and coordinate timely corrections
  • Prepare insurance documentation, including binders, certificates of insurance, invoices and premium finance contracts
  • Support Client Service Managers and Producers by preparing client deliverables under tight deadlines
  • Developed strong proficiency in company workflows and systems
  • Reconcile accounts receivables and followed up on outstanding balances
  • Review new and renewal insurance policies for accuracy, coverage details, and compliance with client needs
  • Developed commercial insurance expertise through structured mentorship, team collaboration, and client-facing assignments, preparing for advancement into senior client service roles

Client Solutions Associate

Arthur J. Gallagher Entertainment
01.2022 - 10.2022
  • Issuing and reviewing insurance documentation which include but are not limited to certificates of insurance, cast logs, policy renewals, insurance binders, policy endorsements and insurance proposals
  • Generated accurate and timely invoices through the Applied EPIC system
  • Managing all incoming enquiries through phone and email and communicating closely with the insurance company underwriters
  • General administration duties

Insurance Advisor

Westland Insurance Group
06.2020 - 12.2021
  • Engage with clients to determine their needs and provide expert advice to ensure the best coverage & policies
  • Maintain and manage a book of business and strong client relationships through proactive contact via phone, email and in-person interactions
  • Process renewals and endorsements on a timely basis and maintain high levels of client retention
  • Provide support and mentorship to other team members
  • Develop new business utilizing knowledge of underwriting principles

Outlet Supervisor

Portobello Fairmont Chateau Whistler
12.2018 - 06.2020
  • Maintained administrative functions, organized inventory, completed employee reviews, and input payroll
  • Resolved guest concerns displaying empathy and professionalism resulting in guest satisfaction
  • Delegated tasks in accordance with work requirements
  • Trained and mentored employees to deliver exemplary service
  • Supervised all cash handling and enforced cash handling policies

Skills

  • Superior customer service
  • Multi-tasking & organization
  • Detail oriented & highly meticulous
  • Good analytical & decision making skills
  • Good communication & listening skills
  • Administrative accuracy

Certification

  • Insurance Council of British Columbia General Licence – Completed 2020
  • Registered Insurance Brokers of Ontario Licence – Completed 2022
  • Travel Health Insurance Licence – Completed 2022
  • Gallagher Insurance Fast Track Training (GIFFT) - Completed 2023
  • CAIB 2 - Completed 2023
  • CAIB 3 - Completed 2023
  • CAIB 1 - Completed 2024

Timeline

Client Solutions Associate

Arthur J. Gallagher Centre of Excellence
07.2023 - Current

Client Solutions Associate

Arthur J. Gallagher Entertainment
01.2022 - 10.2022

Insurance Advisor

Westland Insurance Group
06.2020 - 12.2021

Outlet Supervisor

Portobello Fairmont Chateau Whistler
12.2018 - 06.2020
Hayley Henderson