Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Hayley Douglas

Langley

Summary

Equipped with strong problem-solving abilities, willingness to learn, patience and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Nanny

Dave Kleszewski
09.2022 - 08.2024
  • Actively worked with a child with autism
  • Cared for an infant
  • Drove to speech therapy appointments, and ASD appointments
  • Pick up and drop off at school
  • Worked intently with him through games, modeling, instruction, and prompting
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Identified warning signs of emotional and developmental problems in children.

Head Cashier

Moreno's Market and Deli
08.2020 - 08.2022
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Led cashiers and associates in providing thoughtful customer service.
  • Processed both cash and card purchases and returns.
  • Increased customer loyalty and retention.

Usher

Ten Feet Sports and Entertainment
09.2018 - 07.2020
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Directed ticket holders to seats and facility locations.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Sold admission, processed payments, and issued tickets.
  • Maintained clean and organized venue to create pleasant experience for guests.
  • Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.

Education

English Major - English Education

UBC Okanagan
Kelowna, BC
04-2027

High school diploma -

Walnut Grove Secondary
Langley, BC
06.2022

Skills

  • Friendly
  • Approachable
  • Reliability and trustworthiness
  • Time management
  • Active listener
  • Cheerful and energetic
  • People-oriented
  • Problem Solver
  • Attention to detail
  • Adaptability
  • Customer service

Certification

  • First Aid Certification
  • Serving It Right

Awards

  • Won 2nd out of 3,400 dances at dance provincials
  • Won Bantam 'A' hockey provincials with 4 overtimes
  • Provincial 'A' softball champion 2 years in a row
  • 'A' honour roll in high school

Timeline

Nanny

Dave Kleszewski
09.2022 - 08.2024

Head Cashier

Moreno's Market and Deli
08.2020 - 08.2022

Usher

Ten Feet Sports and Entertainment
09.2018 - 07.2020

English Major - English Education

UBC Okanagan

High school diploma -

Walnut Grove Secondary

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Hayley Douglas