Hayley Dormain
Calgary,Canada
Summary
Client-focused and technically adept professional with 5+ years of experience supporting healthcare IT initiatives, infrastructure deployments, and operational process improvements. Proven ability to gather and analyze technical requirements, coordinate multi-stakeholder projects, and manage logistics across large-scale initiatives. Skilled in tools such as Excel, SharePoint, Visio, and ServiceNow, with a growing foundation in business analytics and Power Platform tools. Currently enhancing technical competencies through LinkedIn Learning coursework in descriptive, exploratory, and explanatory analytics. Seeking to leverage project coordination experience and technical skills in a full-time Technical Business Analyst role within Alberta Health Services.
Overview
15
15
years of professional experience
Work History
PROJECT COORDINATOR, TECHNOLOGY PROJECTS
Alberta Health Services
01.2019 - Current
Mobility Transition Project
Alberta Health Services
10.2024 - Current
- Manage and respond to email and ticket submissions related to SIM coordination, user/device discrepancies, and account updates.
- Process and track location change requests; act as a liaison between the Mobility Project and operational site contacts responsible for SIM distribution.
- Maintain Excel-based trackers for spare SIM activation, usage validation, and line suspensions.
- Oversee spare SIM card inventory and ordering; assign replacements, coordinate activation with Bell, and support users who need redirection to alternate pickup locations.
- Access Bell portal to verify network activity, update account names, and ensure correct device-to-user mapping.
- Collaborate with Mobility Operations to suspend lines, resolve anomalies, and deliver frontline support to overburdened teams managing phone distributions.
- Nov 2024-Present
Non-Medical Devices (NMD) Project
Alberta Health Services
01.2022 - 01.2024
- Managed queue for non-medical devices, triaged and resolved technical tickets or escalated issues, ensuring timely service delivery.
- Led exception request handling for Connect Care initiatives and ensured proper ticket initiation through governance channels.
- Maintained the Connect Care Database with regular updates to support operational accuracy.
Adobe Named User Upgrade
Alberta Health Services
01.2020 - 01.2022
- Acted as Junior Project Manager on a province-wide migration of 15,000–20,000 Adobe users from serialized licensing to a named user model across Alberta Health Services.
- Authored and maintained the official Project Charter, gathering input from executive, business, and IT stakeholders to define scope, deliverables, and risks.
- Coordinated planning, pilot, and full deployment phases; tracked schedules, managed risks, and ensured end-user readiness under a tight deadline driven by vendor license expiration.
- Liaised with directory services and deployment teams to implement federated login via Azure AD, and supported executive reporting on rollout progress and technical success criteria.
Procurement Analyst, Technology Business Management
Alberta Health Services
04.2016 - 01.2019
- Provided end-user hardware/software procurement and assessed technical requests to deliver aligned solutions.
- Advised project managers and technical teams on AHS IT standards and facilitated vendor engagements.
- Resolved invoice and inventory discrepancies, ensuring service continuity and cost-effective procurement.
- Led province-wide license management project that identified inefficiencies and delivered cost savings.
- Alberta Health Services, Various Locations
Unit Clerk Roles (Acute Care, Emergency, Continuing Care)
Alberta Health Services
01.2010 - 01.2016
- Supported clinical operations through accurate record management, admissions/discharges, and communication with interdisciplinary teams.
- Built foundational understanding of frontline healthcare workflows and patient-care environments.
Education
Unit Clerk Certificate -
Red Deer College
Red Deer, Alberta01.2009
Skills
- Business Tools: Microsoft Excel (Advanced), Word, PowerPoint, Visio, SharePoint, Teams, Microsoft Project
- Project & IT Tools: ServiceNow, PPM, ALM, LANDesk, Oracle iProcurement, Markview
- Reporting & Analysis: Netcare, Client Registry
- Other Applications: Meditech, MediPatient, eFacilities, Workforce ESP
- Methodologies: Familiar with PMO Methodology Tool, Change Management Principles
Professional Development
Business Analytics Foundations: Descriptive, Exploratory, and Explanatory Analytics – LinkedIn Learning (expected completion May 2025)
Timeline
Mobility Transition Project
Alberta Health Services
10.2024 - Current
Non-Medical Devices (NMD) Project
Alberta Health Services
01.2022 - 01.2024
Adobe Named User Upgrade
Alberta Health Services
01.2020 - 01.2022
PROJECT COORDINATOR, TECHNOLOGY PROJECTS
Alberta Health Services
01.2019 - Current
Procurement Analyst, Technology Business Management
Alberta Health Services
04.2016 - 01.2019
Unit Clerk Roles (Acute Care, Emergency, Continuing Care)
Alberta Health Services
01.2010 - 01.2016
Unit Clerk Certificate -
Red Deer College
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