Hayley Donald
Calgary,AB
Summary
Proven track record in enhancing client relations and streamlining operations, as demonstrated through my working career. Expert in customer service and organizational skills, I excel in building trust and efficiently managing resources. Achieved significant improvements in communication processes, leveraging my ability to foster strong relationships and maintain meticulous records.
Overview
7
7
years of professional experience
Work History
Reception Administrator
Glenmore Audi
02.2024 - Current
- Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
- Developed strong relationships with clients through professional correspondence via email or phone interactions.
- Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
Child and Youth Counsellor
Hull Services
03.2022 - 02.2024
- Established therapeutic rapport with clients from diverse backgrounds, fostering trust and open communication essential for effective counseling.
- Developed individualized treatment plans for children with addiction and sexual exploitation concerns.
- Promoted a safe, inclusive environment where clients felt comfortable discussing sensitive and personal topics.
- Conducted assessments to identify the specific needs and strengths of each client, informing personalized treatment interventions.
Human Resources Intern
Shostak Automotive Group
01.2019 - 03.2020
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
Delivery Specialist
South Centre Volkswagen
06.2017 - 05.2021
- Collaborated with team members to coordinate quality and timely vehicle deliveries to the customer.
- Main point of contact for all customer inquiries regarding the technology and features of the vehicle.
- Maintained a high degree of product and technical knowledge, conducting continuous research of the product.
Education
Bachelor of Business Administration -
Mount Royal University
Calgary, AB04.2025
Skills
- Customer Service
- Excellent Communication
- Organizational Skills
- Relationship Building
Accomplishments
Employee of the Year - Hull Services
Languages
French
Native or Bilingual
Timeline
Reception Administrator
Glenmore Audi
02.2024 - Current
Child and Youth Counsellor
Hull Services
03.2022 - 02.2024
Human Resources Intern
Shostak Automotive Group
01.2019 - 03.2020
Delivery Specialist
South Centre Volkswagen
06.2017 - 05.2021
Bachelor of Business Administration -
Mount Royal University
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