Hayley Dickinson
Santa Clarita
Summary
Diligent administrative assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Fenceworks,LLC
Santa Paula, CA
11.2023 - Current
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Type up quotes to send to developers, as well as write up invoices after the jobs are complete.
- Inputting daily inventory of material used on job sites.
- Orders and stocks office supplies.
- Streamlined communication between departments, improving information flow and collaboration.
- Organized and maintained electronic filing systems, ensuring data accuracy and accessibility.
- Implemented process improvements to administrative workflows, reducing turnaround times on tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated invoices upon job completion.
Retail Sales Lead
Kohls Department Store
Ventura, CA
08.2018 - 10.2024
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Increased store sales by cross-selling complementary items.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored new staff on customer service protocols, enhancing team performance and service quality.
- Streamlined checkout processes, reducing wait times and improving overall customer satisfaction scores.
- Established strong relationships with customers, resulting in improved loyalty and repeat business opportunities.
Office Manager
Salient Security Services
Las Vegas, NV
12.2012 - 05.2015
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Bookkeeping (Bank reconciliation, tax prep, payroll taxes, end of year financials)
- Accounts payable/accounts recoverable
- Payroll responsibilities for hourly and salary employees
- Supervised production and daily workload
- Shipping/receiving (Saw product through from start to finish)
Office Assistant
Help Unlimited
Ventura, CA
11.2007 - 05.2010
- Answered phone calls and welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected and coded various documents to prepare for filing, storage and processing.
- Answered telephones, directed calls and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
Education
Associate of Arts - Visual Communication
Fashion Institute of Design And Merchandising
Los Angeles, CA, US06.2012
Skills
- Leadership
- Strategic Planning
- Customer Service
- Account Management
- Retail Operations
- Driven Work Ethic
- Delegating Work
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Customer and client relations
- Filing
- Computer proficiency
- Strong problem solver
- Documentation and recordkeeping
Timeline
Administrative Assistant
Fenceworks,LLC
11.2023 - Current
Retail Sales Lead
Kohls Department Store
08.2018 - 10.2024
Office Manager
Salient Security Services
12.2012 - 05.2015
Office Assistant
Help Unlimited
11.2007 - 05.2010
Associate of Arts - Visual Communication
Fashion Institute of Design And Merchandising