Hayley Cirotto
Belleville
Summary
Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
1
1
year of professional experience
Work History
Counsellor
The Sexual Assault Centre Quinte and District
05.2023 - Current
- Provided comprehensive case management services, and connected clients and families to appropriate resources
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Helped patients to deal with realities of trauma and develop coping skills
- Managed caseload of 18
- Tracked progress according to goals for clients
- Maintained and updated client records
- Guided clients in developing skills and strategies for dealing with problems.
- Maintained confidentiality of records relating to clients' treatment.
- Provided education on mental health topics and resources to clients.
- Adapted counseling techniques to best suit individual needs of each client.
Field Placement Student
Victim Services HPELA
09.2022 - 04.2023
- Used strong interpersonal communication skills to convey information to others
- Engaged in community outreach to aid program mission centered on community support and enrichment
- Supported staff with clerical work and other office tasks
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries
- Assisted program manager with planning and fundraising responsibilities
- Interviewed clients and family members to obtain key information for case planning and management
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients
- Carried out day-day-day duties accurately and efficiently
- Received and directed telephone calls and communicated with clients with diverse needs
- Experienced inputting daily case notes or referrals into programs such as: WISH, E-Mar, IMPACT, Penelope, and VQRP.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Collaborated with team members to develop creative campaigns for social media platforms.
Women's Service Worker
ThreeOaks Foundation
06.2022 - 08.2022
- Maintained client records to document assessment and progress.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Advocated for clients to assure respected rights and wishes.
- Supported clients with empathy and compassion during difficult times.
Education
Diploma - Social Service Worker
Loyalist College Of Applied Technology And Arts
Belleville06.2023
Skills
- Document Management, Attention to detail, Obtaining Referrals, MS Office, Record Keeping, Confidentiality, Taking
- Messages, Time Management, Research, Crisis Intervention Techniques, Case Management, Computer skills, Microsoft
- Excel
- Crisis Response
- Case Management and Documentation
- Crisis Intervention Techniques
- Individual Counseling
Timeline
Counsellor
The Sexual Assault Centre Quinte and District
05.2023 - Current
Field Placement Student
Victim Services HPELA
09.2022 - 04.2023
Women's Service Worker
ThreeOaks Foundation
06.2022 - 08.2022
Diploma - Social Service Worker
Loyalist College Of Applied Technology And Arts
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