Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Hayley Chontosh

Lethbridge,AB

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Always seeks out new ways and resources to learn and grow collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

A&W Scenic Drive
11.2016 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
  • Responsible for financial results ensuring profit targets for food cost and labour cost
  • Ensures delivery of an exceptional guest experience by caring for our guests first before anything else: by identifying their needs, providing excellent customer service, preparing orders, and effectively dealing with suggestions and complaints
  • Executes store operations ensuring the restaurant team is achieving A&W operating standards and food safety requirements
  • Resolves and documents any issues within their realm of authority concerning the restaurant, staff and guests according to restaurant policies
  • Carefully interviewed, selected, trained and supervised staff. Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Supervisor

A&W Park Place Mall
02.2015 - 06.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Set overall vision and provided team leadership.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Education

High School Diploma -

Chinok High School
Lethbridge, AB
06.2016

Skills

  • Manage Budgets
  • Customer Service Best Practices
  • Time Management
  • Organization and Prioritization
  • Training and Development
  • Team Leadership
  • Business Operations Expertise
  • Food Safety and Sanitation
  • Active Listening
  • Labor and Food Cost Control
  • Attention to Detail
  • Positive Reinforcement Strategies

Certification

  • First Aid CERTIFICATE
  • Food SAFETY CERTIFICATE
  • People management courses

Timeline

Manager

A&W Scenic Drive
11.2016 - Current

Supervisor

A&W Park Place Mall
02.2015 - 06.2016

High School Diploma -

Chinok High School

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Hayley Chontosh