Summary
Overview
Work History
Education
Skills
Extracurricular Activities
References
Timeline
Generic

Hayley Bromley

Niagara Falls,ON

Summary

Hard-working and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers. Known for collaborating effectively with colleagues to ensure seamless service delivery. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Thrives in high-volume environments, maintaining focus and a positive attitude even in the most demanding situations.

Overview

9
9
years of professional experience

Work History

Server/Bartender

Hooters Niagara
05.2017 - 12.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent customer experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Pillar And Post Inn & Spa
05.2021 - 12.2021
  • Expertly managed high-volume service periods in the upscale lounge and poolside areas, ensuring prompt and attentive service to discerning guests.
  • Demonstrated exceptional multitasking abilities by seamlessly handling simultaneous tasks such as taking orders, crafting specialty cocktails, and delivering food promptly, even during peak hours.
  • Provided personalized service to guests, catering to their individual preferences and dietary restrictions with professionalism and attention to detail.
  • Maintained a polished and professional demeanor in a fast-paced environment, upholding the Pillar and Post Inn's reputation for unparalleled hospitality.

Server

The Olde Angel Inn
05.2021 - 09.2021
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Fine Dining Server

Riva Restaurant
10.2020 - 04.2021
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Suggested wine pairings to go with specific menu items.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.

Front Shop Worker

Meadows Pharmacy
01.2013 - 01.2020
  • Collaborated with team members to ensure efficient daily operations and timely completion of tasks.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Conducted regular inventory checks, identifying discrepancies and ordering necessary stock replenishments.
  • Operated cash registers accurately, minimizing errors and processing transactions quickly.

Education

Master of Science - Clinical Neuroscience

Queen's University
Kingston, ON
11.2023

Bachelor of Science, Honours -

Queens University
Kingston, ON
01.2020

Skills

  • Strong Work Ethic
  • Exceptional Customer Service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Menu Memorization
  • Service Prioritization
  • High-Volume Dining

Extracurricular Activities

Direct Care Volunteer, 10/2020 - 04/2024

Hospice Kingston - Kingston, ON

  • Visited clients weekly at their home, providing companionship through activities such as conversation, watching television, playing cards, etc.


Co-Lead, CNS Student Leadership Committee, 09/2022 - 09/2023

Queen's University - Kingston, ON

  • Ensuring student body of the Neuroscience Graduate Program is represented in the administrative structure of the CNS.
  • Coordinate and encourage student engagement in activities and events hosted by the CNS.


Graduate Student Representative, CNS Safety Committee, 09/2022 - 09/2023

Queen's University - Kingston, ON

  • Attend committee meetings.
  • Relay safety concerns from students to committee members.
  • Disseminate necessary safety information to all graduate students.

References

Available upon request

Timeline

Server

Pillar And Post Inn & Spa
05.2021 - 12.2021

Server

The Olde Angel Inn
05.2021 - 09.2021

Fine Dining Server

Riva Restaurant
10.2020 - 04.2021

Server/Bartender

Hooters Niagara
05.2017 - 12.2021

Front Shop Worker

Meadows Pharmacy
01.2013 - 01.2020

Master of Science - Clinical Neuroscience

Queen's University

Bachelor of Science, Honours -

Queens University

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