Hayley Broatch
Winnipeg
Summary
Hospitality professional with over 8 years of experience in server and bartending roles. Adept at leading teams and enhancing customer experiences. Demonstrates strong communication, leadership, and organizational skills, with a focus on teamwork and efficiency. Committed to maintaining high service standards and fostering a positive dining environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Browns Social House
09.2024 - Current
- Memorize 50+ menu items to offer tailored recommendations to guests
- Collaborate with team to ensure smooth restaurant operations
- Build strong rapport with regular patrons
- Work efficiently in a fast-paced, high-turnover environment
- Partner with kitchen staff to optimize order timing and presentation, ensuring optimal dining experience and minimizing wait times
- Implement creative solutions during peak hours to maintain service quality while handling concurrent responsibilities
Shift Lead / Bartender
Earls Kitchen + Bar
10.2021 - 01.2024
- Lead a team of 15-20 staff, ensuring seamless operations and exceptional customer service
- Trained new employees on menu, POS systems, and service standards, enhancing team efficiency
- Crafted over 50 cocktails, offering personalized drink recommendations based on extensive knowledge
- Maintained a clean, organized bar, ensuring a well-stocked environment for optimal service
Server / Hostess
RNR Family Restaurant
07.2017 - 10.2022
- Memorized menu details, enhancing customer satisfaction with tailored recommendations
- Efficiently served large parties, ensuring timely and organized service
- Prepared salads, desserts, and drinks to specification, maintaining quality standards
- Managed multiple tables, consistently upholding restaurant cleanliness and customer satisfaction
- Orchestrated efficient service for large parties while coordinating with kitchen staff to optimize meal timing and enhance customer satisfaction
- Implemented systematic approach to table management and restaurant cleanliness, resulting in consistent positive customer feedback
Education
Birth & Postpartum Doula Certification -
Doula Training Canada
11.2020
West Kildonan Collegiate -
Winnipeg, MB01.2017
Skills
- Cocktail Preparation
- Customer Engagement
- Point Of Sale Expertise
- Team Leadership
- Menu Knowledge
- Employee Training
- Strong Organizational Skills
- Effective Communication
- Team Leadership
- Stock Management
Certification
- Responsible Service Certification – Smart Choices
- Anti Racism Training
Timeline
Bartender
Browns Social House
09.2024 - Current
Shift Lead / Bartender
Earls Kitchen + Bar
10.2021 - 01.2024
Server / Hostess
RNR Family Restaurant
07.2017 - 10.2022
West Kildonan Collegiate -
Birth & Postpartum Doula Certification -
Doula Training Canada
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