Hayley Bekar
Victoria,BC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Dr. Todd Jones Periodontal And Implant Dentistry
08.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Assisted in optimizing dental practice operations by proactively identifying and resolving administrative issues or inefficiencies.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
Dental Receptionist
Cresta Dental
06.2022 - 08.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Senior Staff
Sports Experts
10.2016 - 11.2018
- Whitehorse Yukon
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Back Room Administrative Assistant
Riverstone Dental Clinic
06.2015 - 01.2016
- Experience in maintaining and organization of confidential records
- Transferring files from one system to another
- Organization of all financial records before sent off to the bookkeeper
- Movement of paper files onto corresponding electronic programs
- Maintained an electronic filing system by entering all new clients
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
University of Victoria
Yukon College
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Porter Creek Secondary
2016
Skills
- Understanding of Confidentiality Laws
- Incoming Call Reception
- Team Collaboration
- Records Management
- Computer Proficiency
- High-Volume Environments
- Verbal and Written Communication
- Time Management
- Money Handling
- Customer Service
- Multitasking Strengths
Timeline
Patient Coordinator
Dr. Todd Jones Periodontal And Implant Dentistry
08.2023 - Current
Dental Receptionist
Cresta Dental
06.2022 - 08.2023
Senior Staff
Sports Experts
10.2016 - 11.2018
Back Room Administrative Assistant
Riverstone Dental Clinic
06.2015 - 01.2016
University of Victoria
Yukon College
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Porter Creek Secondary
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