Hayley Barker

-Welcomes and assists visitors in a supportive and respectful manner.

-Records and maintains accurate visitor logs.

-Encourages proper hygiene of visitors and the use of PPE.

-Uses strong interpersonal communication skills to convey information to others.

-Communicates with nursing staff for patient updates.

-Answers and forwards incoming phone calls.

-Executes light housekeeping duties and ensures safety of entrance ways.

-Enhances participant enjoyment by planning and implementing various recreational activities.

-Leads group activities that promote physical fitness, mental well-being, creativity, social interaction, and skill development among participants.

-Facilitates planning and execution of special events such as pub nights.

-Ensures compliance with Ministry regulations and company policies by thoroughly understanding guidelines and adhering to protocols.

-Responsible for reading nursing reports on PointClickCare.

-Maintains accurate records of attendance, incident reports, and equipment inventory for effective management of resources.

-Provides clear instruction to activity and program participants to deliver fun programs and to maintain safety.

-Keeps track of allergies and dietary restrictions, verifying correct meals and snacks are given to patients.

-Serves as first point of contact for visitors and contractors addressing inquiries, provides directions and signs in visitors.

-Cultivates positive relationships with caregivers and patients demonstrating compassion and excellent interpersonal skills.

-Answers a high volume of calls in a professional and courteous manner fielding inquiries and takes clear and organized messages.

-Sorts and delivers external and internal mail.

-Responsible for scheduling and replacing staff call ins.

-Executes general clerical duties including photocopying, filing, and other administrative tasks as assigned.

-Monitors appropriate use of PPE in compliance with Public Health measures and company policy.

-Handles cash transactions and payment records.

-Handles sensitive information with discretion while maintaining strict confidentiality standards.

-Uses common operating systems including Microsoft Word, Excel, and Outlook.

-Demonstrates strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

-Provided excellent customer service and assisted customers with all purchases.

-Handled cash, debit and visa transactions

-Assisted with restocking and replenishing shelves

-Facilitated Asset Protection Lead

-Professionally addresses customer concerns and complaints